Customer Service Data Entry
Resume:
Chikeda S Arrington
Saint Louis, MO 63108
**************@*****.***
Phn# 912-***-**** or 314-***-****
WORK EXPERIENCE:
Environmental Service Tech I
January 2022-Present
Mercy South Hospital
St Louis, MO
My duties include cleaning designated areas of the hospital (Labor and Delivery) to maintain orderly and sanitary conditions and to meet standards of compliance for Infection Control guidelines.
Crew Member
April 2020- January 2022
Popeye's Louisiana Kitchen
Affton, MO
Duties included daily cash count and drops, customer service, Cashier, cook, attending monthly trainer to better my job, and assisting with the hiring process.
Clerical Secretary
January 2020- April 2020 Greenville, Ms
Washington County Juvenile Detention Center
My duties included answering inbound and outbound calls, typing, filing, usage of computer and programs daily, and assisting the juvenile intake process.
Sr Customer Service Associate
January 2015 - October 2019
International Trace Department
Fedex Express Services -Memphis, TN -
My duties include taking inbound and outbound calls, daily usage of the intranet, internet, completing tracking and finding packages, data entry and proper forms when and closing cases.
Case Analyst I
Chickasaw National Industries - Ridgeland, MS - July 2011 to November 2014
●Assisted with Medicare eligibility claims for beneficiaries, lawyers, and insurance companies.
●Processed an average of 100 Medicare claims a day over the phone.
●Assisted customers with Medicare choices using Q & A during open enrollment.
●Provided answers to an average of 300 or more customer concerns a day.
●Utilized LOTUS to research standard operating procedures.
●Provided office communications via MS Outlook.
●Log all transactions on MS Excel spreadsheet daily.
Education Financial II (Collections)
Skip Trace JP Morgan Chase & Co (Xerox) - Madison, MS - March 2009 to July 2011
●Processed student loans for approved accounts.
●Utilized Mets system to research customer payment history and process payments.
●Provided office communications of customer accounts through RMS systems.
●Utilized MS Outlook for office emails, employee information and training memos.
●Assisted customers through incoming and outgoing calls to update customers’ accounts.
●Conducted collection calls for past due accounts.
●Handle and average of 100 plus calls a day.
●Sorted outgoing and incoming mail.
Asst Title Loan & Check Advancing Rep.
Speedee Cash - Clinton, MS - March 2007 to March 2008
●Trained all new hires on company operations.
●Ensured proper staffing and scheduling for productive business operations.
●Balanced Quick Books daily.
●Assisted customers with title pawns for small loans.
●Processed an average of 150 cash advances a day.
●Served as company representative in court for past due accounts.
●Made collection calls daily for past due accounts.
●Performed night drops for daily deposits.
Customer Service Representative
Gulf South Medical Supply, Ridgeland, MS - January 2006 to November 2006
●My duties include assisting customers with product information, processing orders by phone or online, tracking orders, and any other duties that were requested by management.
EDUCATION
Bachelor of Science in Criminal Justice
Jackson State University - Jackson, MS May 2000
Greenville High School - Greenville, MS 1990 to 1994
SKILLS
●Professional with over 10 years’ experience Law Enforcement, financial investments, and retail industries
●Proficient knowledge of Quick Books, Vista, JXN, Mets, CRM, Lotus, MS Word, Power Point, Excel, Data Entry, Outlook, Intranet, and Internet.
GROUPS/VOLUNTEER WORK
Our House Organizations February 2003 to Present
●My duties are assisting young adults that have dealt with domestic abuse by counseling an assisting with job placement. Also attending training events three times a year to help improve my job duties.
ADDITIONAL INFORMATION SKILLS :
●Extensive knowledge in WordPerfect, Microsoft word, Microsoft Excel, PowerPoint, Precedent 2000, RMS, Credit Cockpit, JXN, Mets, CRM, Lotus, Intranet, and Internet.
●Extensive experience in a high-volume call center and notating account history.
●Completed seminars: High-Impact Communication Skills, Exceptional Customer Service: An Advanced Seminar, Spiritual Values in the Workplace, Retail Systems, Dealing With Diversity, and Hospitality Awareness Training.
●Volunteer speaker for Women's Domestic Violence Shelter and Our House Inc for ten years (including duties were creating activities through boys and girls club, after school programs, counseling, and homework.
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