Information Technology Senior Technical
Resume:
KYSIEN H. MCCOY SR.
**** **** ****** *****, ****** MD 20707
***********@*****.***
**********@*****.***
PROFESSIONAL SUMMARY
CompTIA A+ Certified solution-oriented, highly analytical, collaborative and resourceful candidate with more than ten years of technical troubleshooting, end user services and network experience. Skilled in developing and implementing technological solutions, I have dedicated my career to working in school based educational organizations
PROFESSIONAL EXPERIENCE
PerScholas 10/2024 - Present
Senior Technical Instructor
Prepare detailed lecture materials covering various topics in Information Technology
Use multimedia resources, examples and real-world case examples to make concepts understandable
Encourage class participation and discussions to ensure engagement
Design both theoretical and practical exercises to reinforce learning
Provide clear instructions and grading criteria for each Cohort
Offer feedback to help students understand their strengths and areas needing improvement
Create comprehensive exams that assess students' understanding of the course material
Write reports summarizing key takeaways from conferences and how they relate to the course material
Share Insights and new findings with students to enrich their learning experience
Provide timely feedback to students to help them track their progress and make improvements
Foster and collaborative learning environment where students can also help each other with their queries
Regular review the curriculum to ensure it aligns with industry standards and best practices
Use feedback to make necessary adjustments to the course content and delivery methods
Academy of Hope Public Charter School 2023-Present
Adjunct Instructor
Designed and executed a curriculum for CompTIA IT Fundamentals certification preparation
Implemented hybrid learning using Schoology and Canvas LMS
Utilized Salesforce for attendance, student data, and communication
Conducted ongoing assessments to tailor instruction to student needs
Collaborated with fellow CompTIA instructors for enhanced learning
Managed teaching assistants and tutoring efforts
Prepared students for successful certification testing
Covered computer system functions, maintenance and support
Taught software, database development and network configurations
Addressed security concerns in computer and network usage
Equipped students with hardware and OS installation, repair, and configuration skills
Ensured adult learners received academic and support services and success
Maintained accurate Salesforce-based records of attendance, progress and incidents
DC Scholars Public Charter School 2021-2023
Information Technology Department Manager
Provided day-to-day software and hardware support to staff, students and parents
Utilized ConnectWise for efficient helpdesk ticket management
Provide remote assistance for distant learning needs
Managed and deployed updates to various devices
Created and maintained an inventory of all assets and the assets lifecycle
Set up workstations, peripherals and email accounts
Proficient in printer/copier installation and Parpecut/Follow Print Software
Maintained accurate technology inventory using Asset Tiger
Administrator over Chrome Console and network components
Expertise in LANs, WANs, VLANs, Firewalls, Servers, Switches, VoIP systems etc.
Skilled in Windows 10 and Server 2012 or higher
Supported end-users with classroom technology and AV assets
Developed and managed technology distribution program
Handle building access credentials and FOB access software
Managed E-Rate government funding
Meridian Public Charter School 2017-2021
Information Technology Manager
Oversaw network maintenance via the contracting company
Coordinated with various technology vendors
Provided daily technical support for more than 500 students, staff and parent
Assisted in distant learning needs for teachers, students and parents
Managed updates for desktop PCs, laptops and mobile devices
Created and maintained an inventory of all assets and the assets lifecycle
Set up workstations and peripherals
Administered Active Directory user accounts, including email setup
Proficient in copier and printer installs
Maintained Chrome Administrators Console
Managed LANs, WANs, VLANs, Firewalls, Servers, Switches, VoIP systems etc.
Proficient in Windows 10 and Server 2012 or higher
Supported classroom technology requests (projectors, smartboards, etc.)
Operated and maintained AV assets and provided training as needed
Established and managed the school’s technology distribution program
Managed the building alarm credentials
Oversaw E-Rate Government Funding
Supervised the network maintenance contracting company
Coordinated with the technology vendors (copier, VoIP, Cellphone, etc.)
Provided student instruction when necessary
Health Safety and Security Manager
Oversaw the medical safety procedures such as: AED, Epi pen, and CPR training
Developed, trained and managed high-performing Security Officers
Led weekly walk-through with the Operations team for oversight
Assisted with the Fire-marshal walk-throughs
Monitored and ensured proper functioning of fire, life and emergency systems
Managed CCTV, alarm and related security equipment
Orchestrated safety drills (fire, lockdown, and evacuation)
Liaised with local public safety authorities for community relations
Oversaw bus safety and arrival/dismissal procedures
Managed staff during arrival/dismissal duty
Assisted the Parent Engagement Team in coordinating school events
Contributed to the Emergency Response plan development and implementation
Collaborated with stakeholders to implement security measures
EDUCATION
PerScholas IT Ready, June 2014 - August 2014
CompTIA A+ Certification Training
Silver Spring, Maryland
Coastal Carolina Community College May 2011
Associate Degree in Applied Science,
Jacksonville, North Carolina
Information System Security
Relevant Courses: Routing and Switching I & II, Networking, Security Concepts, Linux/Unix Single User, Secure Administration, Intrusion Detection, Secure Routing/Firewalls, Defense-In-Depth, Introduction to Interpersonal Communication, and Introduction to Communication
Certificate, Coastal Carolina Community College December 2010
Cisco Network Academy
Jacksonville, North Carolina
CISCO Information System Security
Relevant Courses: CCNA Exploration - Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless, Accessing the WAN
CERTIFICATIONS
Dell Certified Technician September 2014
CompTIA A+ CE #0743925 July 2024
Microsoft Technology Associate #4314681 August 2010
MILITARY EXPERIENCE
United States Marine Corps 1994 - 2002
Professional References
Mary Cabriele
Current Manager
Director of Career and Workforce Services
Academy of Hope Public Charter School
****@*****.***
Osato Omokaro
Former Manager
Operations Supervisor
DC Scholars Public Charter School
********@**********.***
Mike Grissom
Former Co-Worker
Network Engineer
All Covered IT Services
********@******.***
Tyra Moore
Colleague
Counselor / Social Worker
Moore Therapeutic Services
*********@*****.***
I wanted to take a moment to express my sincere gratitude for the opportunity to connect with you.
Allow me to introduce myself: I am a former Service member who recently graduated from Coastal Carolina University, where I completed the Cisco Network Academy program and earned my degree in Information Security. Additionally, I obtained certifications in A+ and Network, and completed training through Per Scholas IT Readiness Program. With over 12 years of experience in Information Technology, including more than 9 years specifically in Education IT, I bring a wealth of knowledge and skills to the table.
Throughout my career, I have had the privilege of working with various educational software platforms such as Schoology, Salesforce, and PowerSchool. My dedication to staying current in the field has led me to pursue self-paced training to obtain Security+ and Network+ certifications, with the ultimate goal of achieving my CCNA certification. I firmly believe that staying abreast of technological advancements is essential in the ever-changing landscape of Information Technology.
While my proficiency in IT led me to this field, my passion lies in education. I have always found fulfillment in serving the community, particularly where children are involved. Whether it was as a Community Organizer for the first Boys & Girls Club of Union County NJ, a Military Recruiter providing career guidance, or a Student Counselor with the HYMN Organization, helping young
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