Store Manager Customer Experience
Resume:
LAYLA RACER
EXPERIENCE
Top Golf
Guest services
August 2023-Current
Check guests in using our system called PIE, assign guests to golf bays. I buss tables and bring guests different gold clubs according to there needs and I give tours of the bays. I greet people and help them with there reservations, walk-ins and/or events.
J. Crew
Crew Member
Dec 2023-March 2023
Drove sales by exceeding selling and service expectations. Offered information to customers on current merchandise assortment, store promotions and executed operation processes effectively and efficiently. Assist with floor sets, window changes, visual presentations, signage placement, etc. as directed. Provided efficient service at the cash wrap, offered Gift Cards, maintained cash wrap cleanliness and captured customer information in the database.
Plato’s Closet Huntington Beach
Sales Associate, Lead/ Key Holder
Jan 2021- Aug 2022
Worked under the leadership of the Store Manager to assist in supervising associates to include training, coaching, and developing associates. Lead and model selling and customer experience standards. Responsible for opening and closing store procedures. Partnered with owner regarding store issues and provided individual and team performance feedback and recommendations to Store Manager. Set the direction and goals for the day/shift when associates arrived for work.
VOLUNTEER WORK
Worked with special needs children at a
Therapeutic Horse-Riding Center
EDUCATION
Chaffey College, Sophomore
Fountain Valley High
Graduated 2022
RETAIL AND HOSPITALITY
CONTACT
**********@*****.***
Upland, CA 91786
PROFILE
Dependable and self-motivated individual with several years of experience in retail sales and a reputation for exceeding performance benchmarks. Demonstrated leadership skills that align skills and strengthen brand loyalty through creating genuine connections. Seeking to apply my experience in retail to take the next career step with an organization dedicated to providing a seamless customer experience and producing strong leaders. SKILLS
Communication
Problem Solving
Decision Making
Adaptability
Flexibility
Marketing and Promotion
Leadership
Attention to Detail
Teamwork / Collaboration
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