Work from home, Customer service

Peter Convery

Address: **** ******* **, ***. ** Las Vegas NV 89103 Phone #: 702-***-**** Email Address: **************@*****.***

Profile

Hard working individual who is driven to work quickly and effectively on projects of all types. Adept at keeping all tasks well organized and accurate. Knowledgeable and dedicated team player with an outgoing and positive demeanor. Have great analytical skills, extensive communication skills, well developed teamwork, and problem-solving abilities.

Work Experience

Amazon (LAS1), Henderson NV July 2020 – Present

Problem-Solver in Jackpot, Fluid load, Manual Palatizing, and Robotics. Assuring damaged items are processed for the ISS department and all other items are packaged and re-routed to their proper destination. This process has been instrumental in putting thousands of dollars’ worth of merchandise back into the system.

Operate forklift (PIT) to load merchandise into trucks.

Operate Electric Pallet Jack (EPJ) to move heavy pallets on the loading dock.

Trained in Trans Dock and Release (TDR) to accept and receive trailers.

Train associates, in aspects of problem-solving with a strong emphasis on damaged items. Always available to any teammate for questions.

Check on damages before they go to the ISS department to ensure they are correctly done.

Created permanent stations for problem solvers to better do their tasks.

Keep count of the number pallets with damaged totes. Coordinate with management to assure the pallets are ready for shipment.

Was an operator in the PIT Department loading and unloading trucks.

Wal-Mart, Las Vegas NV May 2020 – July 2020

Unloaded trucks sorting contents for multiple departments.

Operated an electric pallet jack for the heavy trucks with full pallets.

Organized merchandise onto carts to be distributed throughout the store.

Worked on the sales floor stocking shelves using a handheld scanner to locate the home for the merchandise.

Assisted customers with anything needed always with a good attitude.

Mandalay Bay Hotel and Casino, Las Vegas NV December 2015 – March 2020

Armed bike officer patrolling entire resort ensuring guests were safe.

Qualified on the weapons range twice per year.

Wrote detailed reports for all incidents involved in.

Was able to deescalate situations before they became out of hand.

Escorted inside officers while they collected money and chips from all the tables and machines.

Wal-Mart, Henderson NV May 2010 – December 2015

Loss Prevention for the super center store in Henderson ensuring the customers and employees were safe while in the store and out in the parking lot.

Kept records on high end products to protect against shrink (loss of product due to theft)

Controlled the CCTV/PTZ looking for both associates and customers shoplifting.

Wrote detailed reports for shoplifting. These would act as records for the Police and the District Attorney.

Held a good rapport with associates, customers, and law enforcement.

Skills/Assets

Team orientated

Efficient and pay attention to detail

Multitasking and prioritization

Calm and professional under pressure

Upbeat and positive personality

Customer data confidentiality

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Excellent attention to detail

Excel and Word and multiple applications for problem solving.

Education

Springfield College, Springfield Mass 1974 – 1975

Parks and Recreation

No Degree

Chatham High School 1970 – 1974

High School Diploma

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