Customer Service Information Technology
Resume:
Daniel S. Allen
Shoreham, NY ***86
Mobile: 631-***-**** / E-Mail: ******.*****.****@*****.***
OBJECTIVE: To secure a long-term Managerial career within a progressive service company operating in one or more of the following areas – Customer Service, Information Technology, Data Processing/Analytics/Reporting, Website Development/Hosting, Software/Process Development, Telecommunications, Health & Human Services
WORK EXPERIENCE:
1/2013 – Present RG Wings (RG Wing Stop, Inc.), Mastic Beach, NY
President-Owner/Operator
Manage all daily restaurant operations
Complete weekly front-end and kitchen staff work schedule
Acquire all day-to-day restaurant supplies including but not limited to food and paper products
Act in any/all roles as and when needed including but not limited to Cashier, Cook, and Expeditor
Manage all account payables including but not limited to Utilities, Insurances, Rent, Distributors, and Payroll
Manage all food menu/pricing databases for in-house cashiering system as well as all food delivery platforms (DoorDash, Uber Eats, Grubhub, and ChowNow)
Handle/respond to any special requests or complaints from customers
Manage/Maintain all restaurant operating permits and certificates
Ensure all incoming and outgoing food (Including order handling/preparation) meets with all Suffolk County Department of Health requirements
4/2000 – 10/2012 Aperio CI, Ronkonkoma, NY (Data Warehousing / Market Analysis, Customer Retention, Software Solutions)
Clients in England, Germany, & Canada
Quality Assurance Manager
Administer review and troubleshooting of all project-critical Production Processes
Ensure that Web Applications function accurately and meet all internal and external requirements.
Hands-On generation and execution of Test Cases for Web/Software testing.
Lead development/improvement of Quality Processes and Test Automation
Coordinate/monitor all Production Process Audits
Generate Project/Change Impact Assessments
Define QA Audit Requirements in support of all projects
Schedule QA resources to meet all project delivery milestones and deadlines
Coordinate testing efforts with overseas Client Test Teams as needed
Oversee/coordinate issue/defect investigations and resolutions via Help Desk system.
Provide full scope of day-to-day management support and communications to all Quality Assurance and Regulatory Affairs staff
Conduct employee performance appraisals annually and staff guidance/advisement as needed
Interact with all Project Team, Upper Management, and Executive Staff regarding mission-critical project events
7/99 – 4/2000 Aperio CI, Ronkonkoma, NY
Project Coordinator
Ensure projects adhere to established schedules
Prepare Project Requirement Documentation
Correspond directly with Client contacts as needed
Hold Project Team Meetings
Monitor ongoing project status/progress
5/97 – 7/99 ST. CHARLES HOSPITAL AND REHAB CENTER, Port Jefferson, NY
Administrative Fellowship
Assistant to Executive Vice President & C.O.O.
Data Coordinator integral in expense reduction project which resulted in $4 Mil. savings for 1999.
Act as liaison between Technology Vendors and End Users of special function systems to assure maximum operational benefits for Major Modernization Program.
Conduct analyses of product/service bids to assure prudent hospital purchases/contracts.
Observe daily hospital operations/communicate findings to C.O.O.
Investigate/address patient & physician complaints.
Assure that material purchases meet hospital specifications and N.Y.S. reg. standards.
Work with Assistant V.P. on full scope Materials Management tasks.
Produce analysis spreadsheets/reports, formal letters, and memorandums.
Attend all Director and Executive Staff Meetings.
1/88 – 2/96 Employed at AHRC and Maryhavern Center of Hope during this timeframe – Details Available Upon Request.
EDUCATION: SUNY STONY BROOK, Stony Brook, NY
W. Averell Harriman School for Management and Policy
Master of Science, December 1997 (incl. Advanced Healthcare Certificate)
SUNY BINGHAMTON, Binghamton, NY
BA, Liberal Arts/Psychology, May 1993.
ST. JOSEPH’S COLLEGE, Patchogue, NY
Information Technology Applications Certificate, February 2011.
AMERICAN SOCIETY for QUALITY (ASQ)
Certified Quality Auditor (CQA) since 2009
INFORMATION TECHNOLOGY SKILLS:
Introductory VB.NET and JAVA
Proficient in all Microsoft Office Productivity Software (Excel, Visio, Access, Word, Power Point, Project).
Experience with Oracle SQL, M.S. DOS Tools & Commands.
Expertise in Design Specifications for Automated Test Tools
TRAINING & OTHER EXPERIENCE
Software Quality Assurance, Learning Tree - September, 2002
Dale Carnegie Management Training – Summer, 2000
Recruited as Dale Carnegie Training Assistant - Fall, 2000
Bicycled across the U.S.A. – Summer, 1992
Sky Diving – Spring, 1991
References Upon Request
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