Home Data High School
Resume:
Steven W Overton
Columbus, OH
**************@*****.***
Professional Skills
Technically proficient with proven expertise in critical thinking, problem solving, and multi-tasking
Ability to thrive working independently or collaboratively
Results oriented and self-driven continuous learner
Self-aware and understand the importance of being present, tactful, and active listening
Strong verbal and written communication skills
Organized, solid time management skills, adaptable, and highly observant
Proficient in researching via search engines such as Google, Bing, Yahoo, DuckDuckGo, Ask.com, Yandex
Certified Texas All Lines Insurance Adjuster and A+ Certified professional with over 20 years of customer-centric service skills
Professional Experience
High School Basketball Official
10/2008 to Present
Independent Contractor
Home-Based Columbus, OH
Officiate High School and Recreational basketball games in accordance to rules and regulations
Apply and enforce applicable rules, communicate with players, coaches, and parents
Maintain poise and professionalism in stressful and emotional situations
Pre-inspection of environment and surface prior to events to ensure safe playing conditions
Maintain contest cadence, starting and stopping play when necessary
Promote positive sportsmanship to participants and spectators
Invited annually to officiate at the LeBron James tournament in Akron, OH
Personal Shopper &Transport Specialist
02/2018 to Present
UberEats
Home-Based Columbus, OH
Quickly and accurately respond on short notice
Accurately fulfill orders in a timely manner
Complete on-time deliveries by choosing the best and most efficient routes
Actively communicate with customers and merchants
Strong attention to detail on vehicle maintenance and cleaning
Have achieved Platinum Status for exceptional service levels consistently provided
Steven W Overton Resume Page 2
Call Center Representative
04/2015 to 11/2018
Alliance Data
Columbus, OH
Answered inbound calls, requested information, provided accurate responses, and sought solutions to achieve company objective and customer alignment
Studied to achieve in-depth knowledge of company’s product, services, and offer tiers to provide high level of customer service
Leveraged strong interpersonal communication skills to build rapport and de-escalate situations with dissatisfied customers
Actively engaged in company events and promotions
IT Contractor
10/2012 to 02/2015
TEK Systems
Columbus, OH
Provided first-level technical assistance to companies, end-user customers, and assistance to senior technicians
Expanded knowledge to become familiar with, diagnose, and resolve common software and hardware issues
Repair and replace damaged computer and network components
Education
University of Central Missouri
General Studies
Warrensburg, MO
Smith-Cotton High School
High School Diploma
General Studies
Sedalia, MO
Certifications / Licenses
AdjusterPro Training Program
oTexas All Lines Adjuster License
oState Farm Auto Certified
oCalifornia Earthquake Certified
Per Scholas IT Training Program
oCompTIA A+ Certified
oClass President
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