Customer Service Representative
Resume:
DEBORAH
NORDMARKEN
Richfield, MN *****
*********@*****.***
PROFESSIONAL SUMMARY
Assertive Clerk uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
SKILLS
Customer Service
Data Entry
Information Security
Account updating
Attention to detail
Knowledge of Alm every operating system
EXPERIENCE
Customer Service Representative
FedEx Office Edina, Minnesota
February 2024 - Current
Answered customer questions about policies and procedures with friendly and knowledgeable approach.
Investigated and resolved customer concerns related to order inquiries and delivery tracking.
Maximized satisfaction by anticipating needs and consistently offering expert support.
PSE Clerk
USPS Richfield, MN
November 2022 - December 2023
I was in charge of sorting all packages that arrived at the station daily, and distribute into the proper carrier's bin
Working a clerk window selling stamps and all postal supplies, mailing packages, money orders.
Commuted to other stations to distribute packages
MET Team Associate
Home Depot Bloomington, MN
August 2017 - October 2022
Provided assistance during store resets by moving merchandise according to new floor plans.
Reported any identified discrepancies or inconsistencies in inventory records or display setups.
Optimized placement based on consultations with store managers, buyers and sales associates.
Utilized company software to manage work orders and track progress on assigned projects.
Collaborated with team members to efficiently complete daily assignments.
EDUCATION
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