Customer Service Representative
Resume:
Candace Phillips
Indianapolis, IN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Packer/Picker
Simos - Plainfield, IN
January 2024 to Present
Work on the Assembly line places different items for cell phones in boxes to prepare them for shipment Customer Service Representative
Optum - Indianapolis, IN
August 2023 to January 2024
Make outbound calls to different hospitals and clinics to get patient medical records released. Customer Service Representative
Evolent Health - Chicago, IL
March 2020 to March 2022
Answer high volume, multi-line phones
• Assist patients with health care plans
• Assist patients with benefits
• Record data accurately
• Customer service
• Medical
Customer Service Representative
Dc health - Washington, DC
February 2019 to October 2020
Answer high volume, multi-line phones
• Register patients
• Schedule patients for Covid 19 vaccines
• Record data accurately
• Update patient demographics in the EMR system
Behavioral Specialist
The Arc - Lanham, MD
August 2018 to October 2019
• Provide excellent patient care
• Record data accurately
• Assist patients with disabilities
Inova Mt. Vernon Hospital - Alexandria, VA
February 2017 to December 2017
cleans and inspect patients rooms to hospital standards Customer Service Representative
Americall - Merrillville, IN
January 2013 to October 2016
Scheduling
• Answering high volume phone calls
• Providing excellent customer service
• Record data accurately
Health aide
St Vincent Health - Fishers, IN
January 2014 to July 2015
Assist clients with everyday living also I took them on appointments and grocery shopping Part Time Supervisor
UPS Store - Indianapolis, IN
June 2008 to July 2012
Train new hires on how to load and unload trailers. Picker/Packer
PacMoore Products - Hammond, IN
June 2004 to February 2007
Pick items off assembly line and box them for shipment Education
Associate in Healthcare Management
Ultimate Medical Academy-Tampa - Tampa, FL
August 2018 to January 2019
High school diploma in General Studies
Pike High School - Indianapolis, IN
August 2000 to June 2004
Skills
• Direct Support
• Home Health
• Direct Care
• CNA
• Personal Care
• Disability
• Autism
• Multi-line Phone Systems
• Medical Scheduling
• EMR Systems
• Insurance Verification
• Typing
• Computer skills
• English
• Communication skills
• Customer service
• Typing
• Google Docs
• Windows
• Materials handling
• Documentation review
Certifications and Licenses
Drivers License
AED Certification
CPR Certification
CNA
BLS Certification
Contact this candidate