Customer Service Representative
Resume:
Rhonda Dunn
Indianapolis, IN
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Stericycle - Indianapolis, IN
September 2020 to Present
• Handled inbound and outbound calls
• Assisted customers with getting their vehicles serviced at their preferred dealership to have new airbags installed into their vehicle.
• informed customers of new/old automotive recalls
• Escalated queries and concerns
• Resolved customer information and complaints
• Answered general questions
• Assisted customers with a warm and professional attitude Supervisor
Popeye's Restaurants - Indianapolis, IN
December 2011 to August 2020
• Responsible for the cashiers and money handling on appropriate shift
• Responsible for turning a key for any cashier in need of manager help
• I counted tills down at the end of shift
• I counted the safe prior to shift and after
• Responsible for occasionally unloading a truck
• When shift was short of cashiers, I would run register Education
GED
New Bedford High School - Indianapolis, IN
June 2008 to June 2008
Skills
• Cash Handling
• Supervising Experience
• Management
• Cashiering
• Store Management Experience
• Assistant Manager Experience
• Customer service
• Data Entry
• Computer skills (2 years)
Languages
• English - Expert
Additional Information
• 11 years of professional customer service experience
• Ability to handle frustrated customers
• Team player
• ability to schedule appointments
• abilities to receive/make if needed customer calls
• ability to obtain a professional demeanor
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