Customer Service Agent

Maria Fernanda

Borroto Fernandez

**** * ****** *** *****, FL 33614

[305]504-4508

***************@*****.***

PROFESSIONAL PROFILE:

COMPETENT AND MOTIVATED CUSTOMER SERVICE AGENT TO INCREASE SALES AND ESTABLISH LONG-TERM CUSTOMER RELATIONSHIPS. ABILITY TO FACILITATE EXPERIENCES THROUGH HIGH-QUALITY CUSTOMER SERVICE AS WELL AS EFFECTIVE PROBLEM RESOLUTION AND COMPLAINTS.

EXPERIENCE:

CUSTOMER SERVICE {STATE FARM} 2022-2023

• SOLVED CUSTOMER PROBLEMS BY PHONE TO 40 CUSTOMER A DAY

• ASKED CUSTOMER AND COLLECTED INFORMATION TO UNDERSTAND THEIR NEEDS AND OFFER SOLUTIONS QUICKLY

• CREATED NEW PROCESSES AND SYSTEMS TO INCREASE CUSTOMER SERVICE SATISFACTION

RECEPTIONIST {SPA} 2023-2024

• CALL MANAGEMENT, COLLECTION OF PERSONAL INFORMATION AND SCHEDULE MANAGEMENT.

• MAINTENANCE OF ACCURATE RECORDS OF CUSTOMERS.

• DECORATE THE FRONT RECEPTION AREA, CONTRIBUTING TO THE COZY AND QUIET ATMOSPHERE OF THE SPA

• MANAGE SPA ORDERS, MAIL AND SOME ACCOUNTING RESPONSIBILITIES

• PROVIDE CUSTOMER AND POTENTIAL CUSTOMER WITH INFORMATIONAL ABOUT THE SERVICE, SPA TECHNOLOGY AND PRODUCTS OFFERED. SKILLS

• COMPUTER SUPPORT

• EXPERIENCE IN CALL CENTERS

• WRITTEN AND VERBAL COMMUNICATION SKILLS

• PROBLEM SOLVING

• GOOD ENGLISH AN SPANISH

• FAST LEARNING

• KINDNESS AND RESPECT

• WORK ON SOFTWARE AND ON COMPUTERS

EDUCATION

CURSE OF COMPUTERS BUSINESS [INTER AMERICAN TECHNICAL INSTITUTE] [2023- 2024]

12TH GRADE BACHELOR.

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