Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

AMBER BEAMON

+1-312-***-**** • ***********@******.*** • Houston, TX 77095 Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Microsoft Office Computer Skills

Active Listening Credit Card Payment Processing

Customer Relations Customer Service

Order Processing Problem-Solving Ability

Refund Processing Technical Support

Nov 2023 - Current

Houston, TX

Insurance Customer Service Representative / Automobile Club Of Southern California

Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction. Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.

Answered incoming phone calls to articulate product value to prospective customers and support current policyholders. Responded to customer requests for products, services, and company information.

Assisted customers with completing insurance documents to avoid missed information.

Processed insurance policy cancellations and renewals quickly to meet call time targets.

Fielded customer complaints, escalating complex issues to management for resolution.

Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations. Set up customer payment plans to cover annual policies and renewals.

Modified, updated and processed existing policies. Collected premiums and issued accurate receipts.

Jun 2016 - Nov 2023 Customer Service Representative (Help Desk) / Partners Credit & EDUCATION

CERTIFICATIONS

Chicago, IL Verifications Solutions

Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs. Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.

Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships. Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.

Identify, communicate and respond to opportunities to impact customers sanctification each customer

Handling inbound and outbound calls of customer, consumer calls, website and technical support

Providing product and credit information Analyzing customer needs and providing resolutions

Researching, verifying credit data and providing support to sales force

Oct 2014 - Apr 2016

Houston, TX

Customer Service Representative / Harris County Toll Road Authority Handles incoming calls or inquires from prospective customers Assist customers effectively by solving customer disputes Discusses products offered and ensures customer satisfaction Tactful handles confrontational or stressful interaction over the phone Possess strong problem solving skills

Handles confidential financial and personal information Detailed oriented and works with a high degree of accuracy

Strong communication and negotiation skills

Ability to tactfully handle stressful and difficult situations Accurately captures customer information

Provides customers effectively by solving customer disputes Ability to multitask

Aug 2010

Chicago, IL

Certificate in Dental Assistant

Illinois School of Health Careers-Chicago

MICROSOFT OFFICE (10+ years)

MS OFFICE (10+ years)

Desktop Support

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