Customer Service Data Management
Resume:
Belinda Hardin
Pleasant Hill, MO
*********************@*****.***
SKILLS:
Attention to Detail Communication Data Management
Medical terminology Problem solving Active Listening
Customer Service Discretion Organizational Skills
EXPERIENCE:
Azira Health, Olathe, KS 2021-2022
CNA
Delivered the highest quality of care possible to each resident, serving with kindness and compassion
Assisted with Activities of Daily Living (ADL) by serving meals and feeding patients as needed, helped patients ambulate, and turning, positioning, and transferring patients
Provided personal hygiene to patients by assisting with or giving bed baths, baths, or showers, toileting by offering bedpans and walking patients
Followed nurse instructions to perform procedures, including but not limited to administering enemas, applying non-sterile dressings, ice packs, and heat treatments, giving sitz or therapeutic baths; and applying restraints on the order of a physician
Complied with HIPAA Privacy Act by protecting confidential patient information, followed all policies and procedures to maintain a safe hospital setting.
Participated in all training and continuing education, maintained licensure to meet federal, state, and accreditation standards
Kevin Cattaneo, DDS, LLC, Prairie Village, KS 2019-2020
Dental Assistant
Performed office management tasks that often required communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies)
Identifying the patient's medical history and taking blood pressure and pulse
Served as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
Assisted in making patients feel comfortable before, during and after dental treatment
Provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
Windsor Place at Home Care, Chanute, KS 2018-2019
CNA
Provided patient’s personal hygiene by giving baths, shampoos, and shaves; assisting with travel to the bathroom
Provided activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients
Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information
Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
Documenting actions by completing, reports, logs, and records accurately
Maintained work operations by following policies and procedures
DDS Dentures + Implant Solutions of Belton, Belton, MO 2017-2018
Lab Technician
Completed implant-ology procedures by fabricating prostheses to fit implants the dentist places directly into the patient's jawbone
Documented actions by completing forms, reports, logs, and records
Utilized and conserved supplies and equipment by completing plaster casting, electro-spot welding, metal casting, metal polishing, using CAD/CAM units; maintaining supplies inventories; keeping equipment operating
Replaced partial or total loss of natural teeth by constructing partial or full dentures
AseraCare Hospice, Kansas City, MO 2015-2018
HHA/CNA
Provided quality end-of-life care to patients in long-term care, assisted living, and independent living communities, as well as private residences
Delivered medical supplies
Assisted in activities of daily living (bathing, grooming, changing clothes, changing bedding, assist with meals)
Reported any problems and changes in the patient's condition to RN Case Manager and community nurse, as applicable
Documented visits, including but not limited to skin condition, abilities (e.g., verbal, physical, etc.), changes in symptoms, and any additional observations.
Provided companionship for patients and families
EDUCATION/CERIFICATIONS:
Concorde Career Colleges Inc, Warrensburg, MO 2005
CNA, DA, CPR
Holden High School, Holden, MO 2004
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