Customer Experience Service
Resume:
OBJECTIVE
To obtain a management-level position where my education and skills can be
utilized in a professional and team orientated environment. EXPERIENCE
AP COACH, WAL-MART; MEMPHIS, TN — 2023- PRESENT
• Providing process improvement leadership to ensure a high quality customer experience. Having an action plan to reduce shrink and ensure sales and profit goals are achieved for business area. Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Wicklander Certified
District Manager, Dollar Tree; Beaumont, TX — 2020-2023
• Manage processes for meeting financial goals and coordinated annual budget process for sales and controllable expenses for each store in the district
• Ensure all stores are within the payroll hours for each week.
• Ensure cleanliness of each store in the district.
• Communicates and reinforce shrink discipline in conjunction with asset protection teams in order to achieve shrinkage goals. Store Manager, Dollar Tree; Millington, TN — 2018-2020
• Responsible for the store’s daily operations, high-volume customer service, profit and loss management as well as setting, monitoring and driving sales goals.
• Interview, hire, evaluate, coach and train new employees. Police Officer, West Memphis Police Department; West Memphis, AR — 2012-2018
• Regularly interface with the public in a professional manner, from traffic stops, to answering calls from Dispatch, or bringing closure to a situation via an arrest.
• Help train new Officers.
WENDI SCHUCHARDT
114 Sycamore Dr.
Marion, AR 72364
wschuchardt77@yahoo.
com
• Routinely work with and support other law enforcement officers.
• Frequently interact with ambulance, EMT, and fire department personnel. Case Officer, Correctional Alternatives, Inc; Memphis, TN 2006–2012
• Keep updated on all policies and procedures and maintain compliance.
• Train new employees.
• Worked closely with Mental Health Facilities and inpatient treatment facilities.
• Conduct weekly visits to the offenders’ home.
• Supervise the offenders’ activities as required by the Sentencing Order, Behavioral Contracts and Policy and Procedure.
Armored Service Technician, Loomis Fargo; Memphis, TN 2003- 2006
• Pick up and deliver customers change orders and deposits.
• Service and replenish Automatic Teller Machines.
• Safeguarding of Federal Funds.
EDUCATION
Arkansas Community College, Forrest City, AR-Associate of Applied Science 2001
Southern New Hampshire University, Bachelor’s of Business Management 2024-current
MILITARY
Military Police, Army National Guard, Memphis, TN 2001-2007 REFERENCES
Available upon request
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