Microsoft Office 365 Escort
Resume:
EMPLOYMENT HISTORY
MAR **** - PRESENT
Cleared IT Escort, Insight Global (Contracting for Microsoft), Bellevue, WA Work with software developers and service engineers to resolve service incidents, and deploy workflows Triage tickets to appropriate team members to effectively fulfill the escort requests Maintain security clearances, eligibilities to the supported customer environments, and provide weekly reporting on the status of such eligibilities
Maintain continued focus on data handling and protection procedures to protect confidential and secure information from spillage
Maintain proper notes during and after escort requests to ensure the details of the request are properly captured and displayed in the ticket history
Day-to-day support of network and configuration changes for M365 government cloud. Provide secure access for non- cleared engineers to implement changes and deployments for their services in Exchange and Azure clouds. Developed, tested, and implemented Powershell scripts to automate routine tasks. Developed and modified Powershell scripts used for deployment to reduce downtime of environments by 66%. Provided secure access and assistance for root cause analysis for critical failures. Maintained security standards for restricted environment. MAR 2022 - MAR 2023
Information Technology Specialist (Part-Time), United States Army Reserves, Tacoma, WA
• United States Army Reserves Information Technology Specialist (Part-Time)
• United States Army Reserves - Tacoma, WA
• March 2022 to Present
• Configure Cisco routers & switches
• Set up networks in a field environment
• Perform system administration & maintain computer networks
• Assist in planning, configuring, management, & monitoring of Wide Area Network
• Make RJ-45 CAT Cables
AUG 2021 - MAR 2022
Security Officer, Tulalip Casino, Tulalip, WA
• Security Officer
• Tulalip Casino - Tulalip, WA
• August 2021 to March 2022
• Prevent losses & damages by reporting anything unusual
• Ensure the safety of all employees & guests on premises
• Provide excellent customer service
• Report suspicious activity to dispatch
• Respond to emergency situations to provide necessary assistance to employees & guests
• Monitor surveillance system
JUN 2019 - JUN 2021
Program Assistant, Boys & Girls Club of America, Lynnwood, WA
• Program Assistant
• Boys & Girls Club of America - Lynnwood, WA
• June 2019 to June 2021
• Manage care for 2-15 children ages 5-12 years old
• Coordinate & supervise activities
• Tend to children’s needs
• Set up snacks according to children’s dietary needs
• Developed study methods for children
• Encourage children to be understanding of and patient with others Bothell, WA 98012
************@******.***
DANIEL HERNANDEZ
OBJECTIVE
A motivated individual with 3+ work experience in a professional environment, seeking to expand my knowledge and enhance my work ethic, specifically in technology. EDUCATION
MAY 2022
Military Information Technology School, Fort Gordon, Augusta, GA High school diploma, Henry M. Jackson High School, Mill Creek, WA SKILLS
Configure Cisco routers & switches Set up networks in a field environment Perform system administration & maintain computer networks Assist in planning, configuring, management, & monitoring of Wide Area Network
Make RJ-45 CAT Cables Prevent losses & damages by reporting anything unusual Ensure the safety of all employees & guests on premises Provide excellent customer service Report suspicious activity to dispatch Respond to emergency situations to provide necessary assistance to employees & guests
Monitor surveillance system Manage care for 2-15 children ages 5-12 years old Coordinate & supervise activities Tend to children’s needs Set up snacks according to children’s dietary needs Developed study methods for children Encourage children to be understanding of and patient with others
Detail oriented
Proficient in typing Military experience
Network support Exceptional verbal and written communication skills Problem-solving Teamwork
Integrity Reliable
Patient Ambitious
Customer service
LANGUAGES
Spanish
L INKS
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