Customer Service Data Entry

Dexter Jackson

P: 256-***-**** E: *********@*****.***

Experienced military veteran seeking to utilize leadership skills, logistical, customer service and strong work-ethic to contribute in part-time employment in the areas of sales, customer service, logistics scheduling, and data entry. SKILLS

• Complex Problem Solving

• Customer Service

• MS Word

• Program Management

• Training and Development

• PeopleSoft COMS & CMMS

Order System

WORK HISTORY

WAREHOURE RECEIVING TEAM LEAD 2015 – PRESENT

3M (Minnesota Mining and Manufacturing Decatur, AL

• Serves as liaison and primary contact for warehouse operational issues.

• Manage scheduling of deliveries and shipments with vendors and customers.

• Analyzes system data and reports on performance and warehouse trends on a daily, monthly, and as needed basis.

• Organize and lead training for new team members.

• Efficiently process receipts for payment to vendors via Enterprise Receiving Component

• Manages and licenses all operators using required industrial vehicles.

• Creates and produces labels for incoming products and enters data into inventory.

• Ensures safe workplace environment by providing safety leadership training.

• Coach, lead, and mentor staff on policy and procedures including approving leave, overtime, and assigning task.

BUSINESS TRANSITION SPECIALIST 2017 - 2019

3M (Minnesota Mining and Manufacturing Decatur, AL

• Served as liaison with various departments to streamline communication and foster a cohesive transition process to SAP Information Systems.

• Collaborated with teams across several departments to ensure a coordinated approach to transitioning.

• Conducted risk assessments and implemented mitigation strategies to address potential obstacles during transition periods.

• Provided regular progress updates highlighting critical milestones achieved and addressing any emerging issues.

• Conducted thorough analyses of business processes by identifying, implementing, and improving solutions to enhance overall performance, if needed.

EDUCATIONAL

COURSEWORK

MILITARY

EXPERIENCE

CHEMICAL EQUIPMENT OPERATOR 1996 - 2015

3M (Minnesota Mining and Manufacturing Decatur, AL

• Properly scheduled production orders and managed materials

• Efficiently planned and effectively prepared orders for customers

• Monitored equipment units or semiautomatic system that processes chemical substances into industrial or consumer products.

• Accurately deposited specified amounts of solid materials into heading vessels or blending tanks

• Carefully rotated valves to feed liquid and gaseous materials through equipment units and properly set controls in specified sequence on the control panel to start automatic feed.

• Monitored chemical reactions and monitored gauges, signals, and recorders.

• Correctly drew samples or products for laboratory analysis

• Maintained and accurately recorded logs of gauge readings and shift production.

• Performed chemical tests using standard equipment and procedures

• Provided leadership and promoted Lean Sigma and safety initiatives

• Conducted preventive maintenance checks on equipment.

• Examined and adjusted a variety of run parameters. DeVry University

Calhoun Community College

United States Army Reserves 1988 - 1996

926th Engineering Battalion

Decatur, AL

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