IT Professional

Susan Reyna

Houston, TX *****

713-***-**** cell

Email: ***********@*****.***

PROFESSIONAL SUMMARY

•Results-driven, self-motivated IT professional with over twelve years of versatile and extensive technical experience in areas of computer technologies including: project management, installation, configuration, maintenance, troubleshooting, documentation, design and implementation.

•Able to manage multiple projects simultaneously and move quickly among projects.

•Detailed orientated with excellent organizational, team-building and communication skills.

•Skilled analytical problem-solver with the ability to quickly learn new technologies.

•Polished communication, presentation, training, and client relation skills able to relate effectively with people at all levels and convey complex technical information in an understandable manner.

•Responsible for network hardware systems - Cisco routers, switches, network & security operating software, Cisco Unity VOIP, MAC’s - (Moves, Adds and Changes), IPS/IDS, firewalls, server support, LAN/WAN, troubleshooting, support domestic and international.

•Leading the efforts related to defining technology standards, based on the business need and cost considerations during the forecasting and budgeting of a Project for the design of implementation of a LAN/WAN and server upgrades, application support or other related projects.

•Working DNS, DHCP, Active Directory, IPAM subnetting and administration, IP Config, ping, reverse nslookup commands, server support, and troubleshooting.

•Maintaining current technology standards for the Network Infrastructure by working with representatives from the Support and Business unit teams.

•Skilled in performing IT change management, incident management, asset management and software licensing on contract assignments at various Fortune 500 companies.

•Providing research, scheduled installation of software, patches and upgrades.

•Identified appropriate network hardware and software requirements for proper specifications.

•Team building skills, as a liaison developing and maintaining customer relationships, making the coordination of functional business issues and technical solutions.

•Project Management, Infrastructure Standardization, Best Practices, TOGAF, and ITIL practices.

PROFESSIONAL EXPERIENCE

APEX Systems/Occidental Petroleum, Houston, TX Sep 2022 – Present

Network Engineer

•Infrastructure Support - Perform cloud management platform, central management, and monitoring tools, documentation, NOC Support

•Infrastructure design at all locations including potential impact on business services

•Perform infrastructure related incident resolution, change management activities and service request or task completion us Service Now system

•Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

•Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery

•IP Administration with Efficient IP, Cisco configurations

•SolarWinds - Monitoring, network and fiber designs for field techs, support and administration

•Improve and maintain network monitoring software as well as implement new monitoring on as needed basis

•Collaborate with IT, managers, and other stakeholders to develop an action plan for improved operations

•Prepare written and verbal presentations and reports. Provide management with timely and accurate status reports.

•Keep customer base informed of changes and issues within the network environment.

•Model a strong work ethic and take the lead on a variety of initiatives. Be flexible and willing to adapt to changing business requirements.

GTN Tech/ExxonMobil, Houston, TX Mar 2022 – Sep 2022

Network Infra FE

•Infrastructure Support - Perform data center/server room/IT room facilities management operations

•Infrastructure design at all locations including potential impact on business services

•Perform infrastructure related incident resolution, change management activities and service request or task completion us Service Now system

•Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

•Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery

•IP Administration

Primus/Cox Communications, Houston, TX Sep 2021 – Jan 2022

Network Engineer

•IP Administration for migrations from analog to digital network IPs.

Viva Inc/Air Liquide, Houston, TX Nov 2021 – Jan 2022

Service Delivery Lead/Technical Project Manager

•Deliver the GIO Network & Telecom services offers to the customers.

•Transform business and functional needs into Technical detailed solution and Quote, including knowledge of main routing, switching and wi-fi products of the market (Cisco and HP)

•Coordinate all the internal and external stakeholders to succeed in delivering the services to Customers and their third parties, Carriers, GIO's technical experts and common support teams like financial control, O&M outsourcer.

•Ensure the services are delivered in compliance with GIO Network & Telecom processes and commitments

•Manage the Delivery on the complete life-cycle from Demand, Quote, Negotiation, Change Management implementation, Financial information for Customer invoicing

•Responsible for organizing the Service delivery activity including Demand Management in SNOW and KPI's

•Accountable to fulfill the Network Operations and third-party acceptances procedures to ensure excellence of daily operations

•Reports on activity, progress, costs, issues, arbitrations required Scope

•All the GIO's Network & Telecom Services including WAN, Internet, LAN, Wi-Fi, IP Telephony, DHCP in 11 countries in Americas, +500 locations and +7500 end-users.

•Processing (PMO, quotation, ordering, acceptance, change management, asset management)

Robert Half/CompuCom/JPMorgan Chase, Houston, TX Jun 2021 – Sep 2021

Network Tech Support

•Roll out for Chase corporate office. Installation of hardware, monitors, thin client and Manage connectivity services and related to the network.

Dyno Nobel, Salt Lake City, UT Jan 2021 – Jun 2021

Network Security & Connectivity Engineer

•Enable, Monitor, and Manage connectivity services and related security operations for on-premise and Cloud services, maintaining these within the parameters of business-aligned reliability, integrity, and risk tolerances

•Provide end-to-end guidance on how to manage Edge Device Connectivity, Firewall, IPS/IDS, VPN, Malware, BotNet, Web Filtering, cloud connectivity and B2B IPSec Connections, across IT infrastructure influencing priorities and decisions across the organization

•Communicate the strategic vision and agenda for network, voice, and security for both perimeter and internal to IT Leadership ensuring alignment and support, SDWAN design, InfoBlox subnets.

•Provide end-to-end leadership on how to effectively design, secure, integrate, grow, and maintain cost-effective security for remote sites and perimeter-based solutions

•Technical analysis, performance tuning of hardware, software, networks, security, and logging

•Use ITIL Service Request, Incident, Risk, Change Management principles to optimize and reduce risks within IT network, voice, video, and collaboration in how it relates to security

•Resolve 2nd & 3rd Level incidents escalated from IT Operations team in timely manner aligning to published IT SLA response times.

•Level 3 support analysis of network setup and define new data network solution based on scope of work/existing topology and understanding the Business needs to facilitate business change.

ADSusman/Apache Industrial Srvs, Houston, TX Feb 2020 – Jul 2020

Network Admin

•Level 2 support analysis of network setup and define new data network solution based on scope of work/existing topology and understanding the Business needs to facilitate business change.

•Work projects for Cisco Meraki, SDWAN, Cradlepoint, Avaya VOIP, Cel-Fi, identifying WAN/ LAN hardware requirements, parts info and provide, coordinate changes, cost analysis, and hardware break/fix repair on various components.

•Tech support for electrical contractors, installation technicians, and related field technicians to replace new site equipment.

•Win office 365, Snow ticketing.

Varite/Stewart Title, Houston, TX Jul 2018 – Oct 2019

Sr. Network/Voice Engineer

•Level 2 support analysis of network setup, define new data network solution based on scope of work/existing topology and understanding the Business needs to facilitate business change.

•Work projects for UPS and cameras, identify WAN/ LAN hardware requirements, parts info and provide, coordinate changes, cost analysis, and hardware break/fix repair on various components.

•Voice support and implementation of moves/adds/changes

•Cisco routers and switches, 2000 and 3000 series, ISE, firewalls, Cisco VOIP, UCCE, CUCM and Unity, SDWAN support for migrations, Cisco Meraki.

•SolarWinds, Silver Peak, Cisco Meraki, Aruba, Oculairs Cameras, APC/Structure Ware, DMVPN, Open Gear Lighthouse, Blue Cat IPAM/DHCP, UCCM, TEMS/Rivermine, Service Now (SNOW) ticketing system.

Pinnacle/AT&T/Sysco, Houston, TX Nov 2017 – May 2018

Sr. Network Engineer

•Analyze existing network setup and define new data network solution based on GRE scope of work/existing topology and understanding the Business needs to facilitate business change.

•Identify WAN/ LAN hardware requirements, parts info and provide Bill of Materials (BOM), coordinate changes, cost analysis, and hardware break/fix repair on various components.

•Work on various projects and tech support for electrical contractors, installation technicians, and related field technicians to replace new site equipment.

Modis/AIG, Houston, TX Oct 2016 – Sep 2017

Network Infrastructure

•Point of contact for Data Center as network support for operations of AIG hardware equipment. Coordinate with level 2 technical resources and other application support teams. Also interact with the field equipment installers, field support technicians, business community, provide documentation assistance for both IT and the business, and trouble shoot issues related to the charging network operation. Configuring, assembling, testing and supporting various electronic devices used to monitor and control AIG network equipment.

Computerfutures/NRG, Houston, TX Jul 2015 – Sep 2016

Technical Support

•Point of contact for production support operations of NRG eVgo's electric vehicle charging equipment and related controller equipment. Coordinate with level 2 technical resources and other application support teams. Also interact with the field equipment installers, field support technicians, business community, provide documentation assistance for both IT and the business, and trouble shoot issues related to the charging network operation.

•Tech support for electrical contractors, installation technicians, and related field technicians to activate new site equipment during implementations to provide remote support to troubleshoot problems in the field.

•Configurations, assembling, testing and supporting electronic and digital devices used to monitor and control charging equipment (e.g. network router and modems, digital monitors and relays, IP cameras). Using CradlePoint and DreamPlugs, firewalls management, port forwarding rules.

•Connecting, testing network, serial cables between computer & charging equipment. Testing and upgrading firmware on Electric Vehicle Charging equipment and related controller equipment.

•Responsible for creating necessary technical, end user, and application/system documentation including diagrams and flowcharts, and hardware break/fix repair on various components.

FCS Solutions/DuPont/Axalta, Houston, TX Jan 2014 – Jun 2015

Network Engineer

•Technical site lead for WAN/LAN migration project, design, visio, documentation, configurations, L3 & L2 support.

Wise Men Consultants/CNP, Houston, TX Sep 2013 – Jan 2014

Network Engineer

•Micro-Source services to provide operational support for the CenterPoint Energy IT for the Network Services Team at ECDC datacenter location.

•Develop network design documentation and provide design consulting, creating Visio designs, Fiber documentation, NOC tickets, and outages, Iron Port, Net Scout Performance Manager.

• Addressing Change Management request and support key projects: BT Diamond IPAM (IP Address Mgmt.).

Insight Global/TekSystems/Hewlett-Packard, Houston/Plano, TX Aug 2009 – Aug 2013

Sr. Network Engineer

•Technical Lead on Global & International Projects to provide a network design and solutions for the consolidation of HP Network sites and consulting for HP development labs, ITIL practices.

•Analyze existing network setup and define new data network solution based on GRE scope of work/existing topology and understanding the Business needs to facilitate business change.

•Identify WAN/ LAN hardware requirements, parts info and provide Bill of Materials (BOM), coordinate changes, cost analysis, and hardware break/fix repair on various components.

•Responsibilities as a technical lead on various projects include site surveying, lab prep, staging, deployment, documentation and support, also identify type of circuit, size, & circuit vendor.

•BOM Order equipment: routers and switches (3Com & ProCurve), Aruba, MPLS circuit, InfoBlox subnets, VPNs, work with various telcos and some VOIP, addressing Change Management request.

•Analysis, design, implementation, installation, maintenance, and configurations of software.

•Provide network design drawings for various projects for implementation and design connectivity solutions for HP partners, legacy, clients, domestic and international support, bi-lingual.

•Working with and providing HVAC, UPS, fire protection, security, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment MDF/IDF and rack elevation standards.

RCGIT/LyondellBasell, Houston, TX Jun 2008 – Jun 2009

Sr. Network Engineer

•Member of the IO Projects Team, planning and executing network infrastructure life cycle projects, upgrades, disaster recovery documentation.

•Responsibilities include site surveying, lab prep, staging, deployment, documentation, and support, cost analysis, create and maintain Visio designs and Fiber documentation.

•Analysis, design, implementation, installation, maintenance, and configurations of software.

•Working with and providing HVAC, UPS, fire protection, security, subnetting, generators and electrical systems for power distribution of voltage (AC/DC), cabling installation and terminations consisting of cat5/cat6 copper and fiber cabling standards for Ethernet and Fiber Channel in a datacenter environment MDF/IDF and rack elevation standards.

•Facilitate Business Requirements and keeping projects on track, scheduling meetings and communicating with all teams involved in the project, defining scope and schedule, documenting change requests, interact with diverse technical and non-technical groups.

•Managing a ticketing system, tracking all changes, enhancements. Ensure project documents (timelines, requirements, project documentation) are up to date and stored with the current ticket.

EDUCATION:

Our Lady of the Lake University-Bachelor of Science-CIS 2000 San Antonio, TX

NEC – Associates in Applied Science-IS Degree Houston, TX

Graduated Houston Technical Institute-HS Diploma Houston, TX

References: Upon request.

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