Customer Service Representative

GayPerkins

*************@*****.***

Address***** * ******* *** ****

Phone7204591383

OBJECTIVE

Solution-oriented Customer Service Representative with 5+ years of experience in managing customer inquiries, complaints, and providing excellent customer support. Skilled in building strong relationships and exceeding customer expectations. Building customer loyalty with strong communication and problem-solving abilities. I exceed as an individual contributor and execute as priority manager.

EXPERIENCE

Customer Service

Autopay - 8055 East Tufts Ave - Jul 2023 - Jan 2024 Collaborated with team members to improve processes and create a seamless customer experience. Demonstrated empathy and active listening skills to provide personalized and effective solutions. Maintained a positive attitude and professional demeanor in high-pressure situations. Office Receptionist

Centennial Motor Vehicle - 6954 South Lima Street - Jul 2022 - May 2023 Strong communication skills for effectively interacting with clients and team members Organized and detail-oriented for efficient management of office operations Proficient in using Microsoft Office Suite for scheduling and administrative tasks Insurance Agent - 6855 South Havana Street - Mar 2017 - Jan 2023 Integrity Health Advisors

Utilized strong communication skills to explain complex insurance policies to clients. Managed client portfolios, ensuring appropriate coverage and cost-effective insurance solutions. Conducted risk assessments and recommended suitable coverage options to clients. 2045 Franklin Street

Jul 1985 - Jul 2005

Medical Receptionist

Kaiser Permanente

Managed busy reception area, answered phones, and scheduled appointments efficiently. Maintained patient records with accuracy and attention to detail in electronic health system. Assisted medical staff with administrative tasks and patient inquiries in a professional manner. EDUCATION

Denver, Colorado

1978- 1980

Associate's degree in Business Administration

Parks Business College

Denver Colorado

1974-1977

General Studies

Central Catholic

SKILLS

Effective communication

Problem-solving

Active listening

Multitasking

Customer relationship

Patience

Empathy

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