Customer Service Project Management

NL

NIAH LASSITER

************@*****.*** 919-***-**** Garner, NC 27529

Solution-oriented with proven skills in resolving routine and complex customer issues. Seeking a customer service position to leverage problem solving and/or handle account inquiries and delivers support for technical and product issues. Well-organized in managing competing priorities and thriving under stringent deadlines. Microsoft Word 365/ Microsoft Excel

Zendesk

Salesforce

Proficient in using CRM software and ticketing systems. Conflict Resolution

Teamwork and Collaboration

Excellent communication skills, both verbal and written. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Oxford Business Capital LLC. Las Vegas

Executive Administrator (Remote)

03/2023 - 04/2024

Manages and maintains the electronic filing system for attorney, handles records management, and other document database management tools. Demonstrated strong problem-solving skills to address customer/client concerns and ensure a positive experience.

Manage bi-annual all staff meetings and solution working group meetings including logistics, agenda/materials, on-site support and event management.

The Gifted Arts Garner, NC

Lead Artistic Instructor/Site Supervisor

(Hybrid)

05/2015 - 03/2023

Managed and maintained facility with skilled application of leadership talents, best practices and sound judgment.

Project management and collaborated with fellow instructors in curriculum development.

Constructed client/customer meeting following up with resolved issues to maintain high performance of customer service/support. TTEC/TeleTech Charlotte, NC

United Healthcare Customer

Support/Insurance Agent

05/2019 - 08/2022

Provided exceptional customer support via phone, email, and chat, resolving inquiries and issues promptly and efficiently. Communicated with clients about upcoming appointments, prescription filling, billing updates, and discussing current policy changes. Collaborated with cross-functional teams to improve processes and enhance overall customer satisfaction.

Facilitated training sessions for staff on new policies, technologies, or evidence-based practices.

Johnson C. Smith University Charlotte, NC

Bachelor of Arts in Interdisciplinary Studies

05/2019

Summary

Skills

Experience

Education and Training

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