Operations Manager Warehouse Specialist

YIGIT BERBEROGLU

Houston, TX 346-***-**** ***************@*******.***.** No Sponsorship Required

summary

Results-driven Fulfillment Warehouse Specialist and customer-centric Operations Manager recognized for 10+ years of experience across multiple industries, including warehousing (Amazon), hospitality (Boutique Hotel), insurance, and customs brokerage. Adaptable in diverse roles, from managing hotel operations to optimizing warehouse logistics and fulfilling orders. Highly skilled in developing client relationships, implementing effective business strategies, and enhancing team performance. Excels in logistics management, customer service, and ensuring compliance with industry regulations.

experience

Amazon Houston, TX

Fulfillment Warehouse Specialist October 2023 – April 2024

Worked in a fast-paced, high pressure environment, ensuring the efficient and accurate unloading of trucks, sorting items by category and route, and loading conveyor belts, achieving a 1 minute average order processing time, exceeding hourly goals.

Collaborated with dozens of drivers and other warehouse specialists to ensure seamless coordination and timely dispatch of stock, resulting in sustaining a 100% on-time delivery rate.

Utilized advanced technology (RF Scanners, inventory management systems, order pickers, forklifts, and mobile carts) to manage large items, such as furniture and appliances, improving handling efficiency and reducing damage incidents.

Ensured proper handling and quality maintenance of received stock before dispatch, contributing to a reduction in product returns and a peak inventory accuracy rate.

Leveraged smartphones and handheld devices for accurate sorting and scanning of orders, enhancing traceability and accountability.

Followed specific tasks as directed by digital screens, streamlining workflow and increasing task completion speed.

Villa Atroa & Atroa Boutique Hotel Bursa, Turkey

Operations Manager (2 Locations) May 2018 – September 2023

Managed and operated two separate accommodation facilities, overseeing all aspects including costs, sales, marketing, accounting, and both guest and employee satisfaction.

Streamlined day-to-day operations by scheduling resources, monitoring workflow, and ensuring deadlines were met, resulting in an improvement in average occupancy rate (98%), average revenue per available room (+98%), and operational efficiency.

Cultivated long-term relationships with new and existing guests through regular contact and follow-up activities, driving repeat business and increasing guest satisfaction scores (+98%).

Led the development and implementation of policies, procedures, processes, and controls, improving overall business performance and compliance.

Implemented comprehensive training programs for staff focused on delivery quality guest service and elevating their experience, leading to improved customer service and operational efficiency.

Conducted inspections of hotel facilities, ensuring cleanliness, maintenance, and compliance with quality standards, which resulted in higher guest satisfaction scores.

Bora Insurance Brokerage Company Ltd. Istanbul, Turkey

Marine and Elementary Insurance Sales Specialist December 2014 – April 2018

Delivered incremental sales growth by utilizing consultative communication skills to build trust with potential clients and close deals, increasing the client base and sales revenue by 95% on average each year.

Prepared accurate and competitive quotes and proposals tailored to clients' requirements, contributing to a higher conversion rate of 95% and more than 100# closed-won deals.

Expanded the client portfolio by maintaining existing relationships and developing new ones, increasing retention rates, capturing additional market share, and maximizing client satisfaction scores.

Facilitated the claims handling process by acting as a bridge between insured clients and insurance companies, improving claims resolution time.

Developed and implemented successful sales strategies for P&I and Hull and Machinery insurance products, increasing market share for the company in previously untapped territories.

Identified new business opportunities and cultivated relationships with prospective clients through networking, industry events, and cold calling, leading to an increase in new business acquisition.

Conducted risk assessments and underwriting analysis, tailoring insurance solutions to meet specific client needs and mitigate potential liabilities, enhancing client satisfaction.

experience continued…

Meltem Customs Brokerage Company Ltd. Istanbul, Turkey

Process Tracking Specialist February 2011 – February 2013

Enhanced customer satisfaction by greeting customers in a friendly and professional manner, contributing to an increase in client retention.

Coordinated with crew members to complete assigned tasks efficiently, resulting in an improvement in productivity and task completion speed.

Provided consulting services on customs procedures, import/export laws, and regulations, ensuring compliance and minimizing delays for clients.

Successfully managed and concluded customs import and export procedures for client companies, reducing processing time.

education

Associate’s Degree in Foreign Trade Kavram Vocational School, Istanbul, Turkey

High School Degree Anabilim College School, Istanbul, Turkey

additional information

Languages: Fluent in English and Turkish

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