Customer Service Representative

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Sania Compton

@ Chesapeake, VA 23322 *2-757******* 4 ************@*****.***

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Proven Customer Service Representative at Verizon, excelling in problem-solving

and active listening, significantly enhancing customer loyalty and satisfaction

Mastered handling high-stress situations and resolving complaints with empathy,

showcasing critical thinking and customer service skills. Achieved notable

reduction in customer wait times, driving repeat business and positive outcomes.

© * Customer Service * Active Listening

© Problem-solving abilities * Critical Thinking

© CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 05/2024

Verizon Virginia Beach, VA

* Handled customer inquiries and suggestions courteously and

professionally.

* Managed high-stress situations effectively, maintaining professionalism

under pressure while resolving disputes or conflicts.

* Answered constant flow of customer calls with minimal wait times.

* Resolved customer complaints with empathy, resulting in increased loyalty

and repeat business.

* Actively listened to customers, handled concerns quickly and escalated

major issues to supervisor.

* Answered customer telephone calls promptly to avoid on-hold wait times.

* Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concerns.

© General 06/1996

Northwestern High School, Flint, MI

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