It Support Information Technology

Connor Reed

Cell: 903-***-**** ***** Knoll Trail Dr, Apt 2616

*.*.******@*****.*** Dallas, TX 75248

PROFESSIONAL SUMMARY

Results-oriented professional with 3 years of experience in IT support and 1 year of IT management, seeking a position in which I can further my career in Information Technology management and broaden my skill set to become a more effective IT professional. I am eager to utilize the experience and skills I have acquired in my career so far to drive the organization towards a desired outcome and exceed performance expectations. EDUCATION

Texas A&M University, College Station, Texas May 2020 BS in Technology Management, minors in Business Administration and Cybersecurity Overall GPR: 3.188

EXPERIENCE

Paranet Solutions January 2023 – March 2024 Account Manager

Managed up to 15 accounts across various industries, including healthcare, energy, portfolio management, and agriculture with a total MRR of roughly $150,000 Worked closely with Project Managers to ensure customer projects were executed effectively Served as first point of contact for ticket escalations and met with customers regularly to ensure customer satisfaction

Handled internal sales of hardware, software, and professional services Managed customers’ subscription, including Microsoft licensing and enterprise licensing for hardware

Periodically reviewed customer Agreements & Contracts EagleRidge Energy, LLC November 2020 – January 2023 IT Specialist

Responsible for IT asset management/procurement, O365 administration, on-premises/Azure AD Partially responsible for server management

Desk side support, both in person and remote

Assisted team with carrying out various IT projects, including system selection GTS Technology Solutions July 2020 – November 2020 IT Service Desk Analyst I (Contractor)

Provided IT support to ~15,000 employees of the City of Dallas, including emergency services Assisted with deployments and hardware fixes on occasion Texas A&M Provost IT Office January 2020 − June 2020 Student technician on help desk and security team

Helped provide support to approx. 1500 remote users during the COVID-19 pandemic Actively worked with SCCM, working with, and creating collections CERTIFICATIONS

ITIL Foundation Certificate in IT Service Management SKILLS

• Proficient with Microsoft Office

• Leadership skills from the Corps of Cadets

• Proficient with ConnectWise Manage CRM

• Excellent Interpersonal Skills

ACTIVITIES

Corps of Cadets August 2015 – May 2019 B-Company Squad Leader August 2017 – May 2018

• Indirect leadership in dealing with Corporals and freshmen Operations/Logistics Corporal August 2016 – May 2017

• Handled all finances for my outfit and organized the end-of-year banquet Inspector General Sergeant/Officer August 2017 – May 2019

• Established and enforced standards pertaining to the appearance of my subordinate cadets Venture Crew (BSA Program) June 2014 – August 2015 President

Boy Scouts of America

Eagle Scout

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