Paralegal, Customer Service, Office Manager
Resume:
William Carmichael
Phoenix, AZ *****
**********************@*****.***
Customer service in both the legal field and medical administrative settings. Former Military Flight Trauma Medic.
Work Experience
Medical Research/Legal Assistant
Robert P. Schuster P.C. - Jackson, WY
June 2022 to July 2023
• Read, notate, research, and write medical records summary for discovery purposes.
• Proofread and suggest revisions for correspondence and expert reports.
• Contact potential clients for intake procedure.
• Maintain customer relations with clients, providing updates and maintaining document database.
• Track case deadlines and calendar same.
Paralegal
Degnan Law Group - Phoenix, AZ
December 2021 to January 2022
• Prepare initial draft documents for litigation and discovery.
• Proofread and suggest revisions for correspondence and pleadings.
• Assist senior paralegals as needed and e-file documents as required.
• Maintain customer relations with clients, providing updates and copies of filed documents.
• Track case deadlines and appropriately calendar same. Paralegal
Sorrell Law Firm PLC. - Scottsdale, AZ
February 2021 to April 2021
• Draft probate documents, appropriate IRS and ADOR documents, and other estate documents as required.
• Draft client correspondence for review.
• Track various deadlines for each case and appropriately calendar same. Paralegal, Office Manager
D.H. Carmichael Law Group - Scottsdale, AZ
April 2014 to May 2020
• Chart client files updating legal filings, records, and customer service phone calls.
• Communicate with clients regarding updates and case status as needed.
• Prepare billing for each client, track costs advanced and accounts receivable data.
• Calendar Attorney meetings with clients, opposing counsel, judicial officers, and expert witnesses.
• Pay submitted invoices for accounts receivable, rent, phone, internet, and other office overhead.
• Monitor, track, and authorize advertising expenditures for the law firm with independent consultants.
• Create electronic data files for each client which contain folders for pleadings, legal research medical records.
• Prepare rough draft for pleadings, motions, probate documents, estate documents.
• Prepare discovery, disclosures, depositions, experts, correspondence, trial exhibits.
• Electronically Bates Number documents for disclosures and exhibits.
• Prepare multiple copies of trial exhibits as needed and supervise hired temporary workers. Legal Assistant
Bennett, Carmichael, and Kennedy, LLP Attorneys at Law - Scottsdale, AZ April 2011 to January 2013
• Research legal and medical questions for attorney.
• Write memos and rough draft proposals for briefs.
• Electronic client information management.
• Communicate with clients regarding updates and case status as needed. Laboratory Assistant
Quest Diagnostics Laboratories (Specimen Processing Tech III) - Denver, CO May 1994 to January 2003
• Rapid processing of samples for medical testing.
• Extensive Customer Service skills used calling results to client/doctor’s office for abnormal or STAT testing.
• Locate missing, or mislabeled samples.
• Problem resolution.
Flight Medic – U.S. Navy Corpsman Various Locations U.S. Army Trauma Flight Medic – U.S. Navy Corpsman Various Locations Emergency Medicine - Desert Shield – Desert Storm (Saudi Arabia, Kuwait, Iraq). July 1990 to December 2000
• Helicopter Dust-off Medical support for various combat exercises involving patient field care.
• Responsible for medical knowledge needed for deployments.
• Basic medical instructor for non-medical National Guard members.
• Honorable Discharge 2000.
Education
Certificate in Paralegal Studies
Boston University - Boston, MA
2019
Skills
• Microsoft Word, Microsoft Excel, Word Perfect, Adobe Acrobat Pro DC.
• Legal and Medical Research. (Current online accounts with JAMA and NEMJ).
• Demonstrable problem-solving skills with linear, conventional methods and mental flexibility outside the box.
• Excellent Customer Service skills using a calm, empathetic demeanor without anger or irritation.
• TurboCourt, PACER, TheLaw.Net, and some experience with WestlawNext.
• Probate
• Experience in Medical Injury
• Medical Malpractice
• Proofreading
• Calendar Management
• Legal drafting
• Westlaw
• Editing
• Litigation
• Microsoft Excel
• Microsoft Word
• Estate planning
Links
http://www.linkedin.com/in/william-r-carmichael
Military Service
Branch: Army and Naval Reserve
Service Country: United States
Rank: E4
May 1990 to July 2000
Air Ambulance Trauma Flight Medic.
Lateral transfer to Naval Reserve Corpsman,
Certifications and Licenses
Paralegal Certificate
Assessments
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Legal skills — Proficient
May 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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