High School Customer Service
Resume:
Madeline Ampie
305-***-**** ***********@*****.*** Miami, FL 33177
Summary
Highly motivated and results-oriented Hourly Manager with over three years of experience exceeding customer expectations in a fast-paced environment. Proven ability to lead and motivate staff, consistently achieve goals, and ensure smooth operations. Eager to leverage skills and qualifications in my opportunity presented.
Experience
PDQ Hourly Manager
June 2021 - Present
● Implemented several shift changes and trainings tailored to specific personalities which in turn increased customer satisfaction per our online and walkin surveys “exam: compared colleagues strength and weaknesses”
● Achieved or exceeded sales goals during my time as manager
● Effectively managed a team of over five employees per shift, ensuring efficient task completion and adherence to company policies
● Offered manager position within a few months due to exceptional performance and dedication
● Possesses strong adaptability and thrives in fast-paced environments, readily accommodating last-minute schedule changes
● Provided cross-store support by assisting colleagues in other locations with training and operations during peak business hours
● Empowered employees with disabilities by identifying their strengths and creating opportunities for skill development and career growth
Volunteer Experience
Best Buddies
August 2020 - June 2023
● Mentored classmates with intellectual disabilities, fostering friendship and social inclusion HIP
August 2020 - June 2023
● Promoted healthy lifestyle choices and positive coping mechanisms for freshmen as a HIP mentor at Coral Park Senior High School
Education
Miami Dade College, Kendall August 2023 - Present
● Working towards Associate of Arts degree
Miami Coral Park Senior High School August 2019 - June 2023
● Diploma GPA: 3.5 (combine diploma and GPA on one line) Skills
● Leadership
● Team Management
● Problem-Solving
● Time Management
● Organization
● Customer Relations
● Coordination
● Task Prioritization
● Procurement Management
● Customer Service
Certifications
● RBT Certification
● Civil Rights 2023
● OLS HIPPA
● FDOH/HIVAIDS
● APD Zero Tolerance
● CPR & First Aid
● Bloodborne Pathogens
Languages
● English
Contact this candidate