Customer Service Representative
Resume:
Kim Jasperson
********@*****.***
SUMMARY
Skilled customer service professional with 15+ years experience in sales, service repairs, relationship management and residential construction. Strong ability to work with others in teams and dynamic group settings. Demonstrated talent for understanding customer needs and concerns in order to resolve the issue at hand.
QUALIFICATIONS & SKILLS
Expert in prospecting new accounts
Ability to diffuse upset customers during high stress situations
10+ years’ experience in professional client management
10+ years’ experience as glazier – installs, repairs, remodels
Proficient use of tools such as screw guns, caulk guns, hammers, saws
EXPERIENCE
Customer Service Representative, Idaho Materials Handling – Boise ID 2017 – 2024
Client contact for servicing forklifts, dock doors, material racking, industrial service requests
Prospecting new accounts and maintaining current customer accounts
Customer Service Representative, Academy Mortgage – Riverton UT & Boise ID 2015 – 2017
Responsible for assigning home inspections for purchases
Inside Sales Representative, WCAP Financial – Riverton UT 2014 - 2015
#1 in dials in region demonstrating discipline and diligence
Inside Sales Representative, Beacon Learning Group – Riverton UT 2013 - 2014
Selected as group coaching expert, adaptable to new responsibility
Outside Sales, Aerus Electrolux Utah – Riverton UT 2012 - 2013
Outside sales and service representative on vacuums. Top 25 in company 2nd month in.
Customer Service Representative, Comcast - Riverton UT
Answered calls from customers to make payments on their accounts 2011 - 2012
Sales, American Exteriors – Salt Lake City UT 2011 – 2011
Work with customers in their homes to give bids on windows and siding
Installer, Canyon Creek Kitchen & Baths – St. George UT 2009 – 2010
Install custom showers doors, bath surrounds, and mirrors
Customer service
Installer, Whitewater Kitchen and Baths – Lindon and St. George UT 1995 - 2008
Install custom showers doors, bath surrounds, and mirrors
Customer service
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