Customer Relationship Service Manager

Resume

PIYUSH SHAH

A-* *** Parkways Society Wakad Pune

Contact No.:958-***-****, 744-***-****

Email: ******.********@*****.***

Carrier Objective: To work on a Global Platform to gain Experience to be a complete professional & my motto in life is problem are opportunities are never accepting defeat in life. Work Experience:

Total Experience: 8 Year,

7-Year in the field of construction and mining Equipment service. 1.5 Year in Industrial Equipment.

• ElectroMech Lift trucks Pvt ltd. Is an identity formed by an agreement between ElectroMech and US Based firm Hyster Yale for sales, Spare and service of yale Forklifts and lift trucks in India. Duration: June 2022 to current

Designation: Executive Business Development.

Job responsibility: After sales Spare support, Spare Part Business Generation, Order Booking, Order update to customer, Order processing internal and external, Invoicing coordinate with Account, Payment collection, Customer Relationship Build-up,

• Deccan sales and service Indore Authorized dealer of L &T Construction Equipment. Duration: June 2020 to June 2022

Designation: Service Advisor Manager.

Job responsibility:

After sales service support, Manpower Deputation / Service Engineer Deputation, Customer Relationship Build-up, Audit related work, Maintaining and Reporting Day to day Activity related to Service to Senior Service Manager and coordinate with OEM Respective In charge, Earth-Moving Machinery Maintenance (Excavator, Compactor, wheel loader).

• Harsheel Infraequip Pvt Ltd. Bhopal Authorized dealer of Tata Hitachi Construction & Mining. Duration: Feb 2019 to March 2020.

Designation: Service Manager

Job responsibility:

Service Team Handling, Customer Relationship Build-up, Customer Satisfaction, Audit work, New Business Generation, Machine inspection and Failure Reporting, Earth-Moving Machinery Maintenance (Backhoe loader, Excavator, Wheel Loader).

• Deccan Earthmovers Authorized dealer of L &T Construction Equipment.

(A division of Deccan sales and service Pvt. Ltd). Duration: Sept. 2016 to Jan 2019

Designation: Warranty Coordinator

Job responsibility:

Manpower Deputation or Service Engineer Deputation, Call log creation and closing, Warranty order Processing, TSI Creation, Auditing of service Parameter as per Guide line, Service commission Claim processing and follow up with OEM, Komtrax GPS Tracking, Team handling.

• Balajee Infratech and Construction pvt. ltd.

Duration: 2014 to 2016

Designation: Jr. Plant Engineer (Mechanical Maintenance) Job responsibility:

Plant In charge WMM Plant (150TPH Ashitech, 180TPH Unicon) & HOTMIX Plant 150 TPH LINNOFF), Mechanical work shop Staff Maintenance, vehicle Maintenance of Ashok Leyland Make Tipper, JCB Make Backhoe loader, L&T Komatsu Make Excavator, Case Construction Make Compactor, Paver, Cummins Make DG Set, LMV, HMV Of Different OEM and MBR Report. Industrial Project report and vocational training: -

• Diesel shed Ratlam (MP)

Introduction to loco and Engine component and Maintenance.

• Mahindra 2-Wheeler Private Limited Pithampur (MP). Production, Assembly line, Optimization, and inventory Planning Educational Qualification: -

Master of Engineering:

Production and Machine design from BM COLLEGE OF TECHNOLOGY INDORE. Year Of Passing: 2018

Bachelor of Engineering:

Mechanical Engineer from MALWA INSTITUTE OF TECHNOLOGY INDORE. Year Of Passing - 2014

Higher Secondary:

S.S.V.M. Sanawad - (MP Board)

Year Of Passing - 2010

High School:

S.S.V.M. Sanawad - (MP Board)

Year Of Passing - 2008

Computer skills:

• Ms office 2007,2010

• Auto-cad from cad king training centres Indore.

• Pro-engineering from cad king training centre Indore.

• Good knowledge of computer with NIIT certified.

Personal skill and strength:

• Team Handling.

• Quick learner.

• Willingness to learn facilitator to hard worker.

• To take correct decision in organization.

• To deal with people Interpersonal skills.

Personal information:

Date of birth : 16th Dec 1992

Father’s name : Mr. Dilip kumar shah

Languages known : Hindi & English

Marital status : Unmarried

Salary Structure:

Current Gross Salary : 6.00 Lakh / Year

Declaration:

I hereby declare that all the information furnished above is true to the best of my knowledge. Date: 16-09-2023

Place: Indore, (M.P.) Piyush Shah

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