Scrum Master

LYLDHA AMAN

************@*****.*** Houston, TX 843-***-**** Secret Security Clearance

SCRUM MASTER PROJECT COORDINATOR

Results-driven Scrum Master with a proven track record of success in implementing agile methodologies and optimizing internal operations. Demonstrated expertise in leading cross-functional teams to improve productivity and functionality by +15%. Adept at identifying and mitigating risks, driving process improvements, and ensuring the delivery of high-quality results.

CAREER SNAPSHOT

Þ Cost-Saving Leadership: Spearheaded initiatives that saved Allcat Claims $33.4 by identifying and mitigating project risks.

Þ Agile Transformation: Integrated agile methodologies and practices, conducting scrum ceremonies and fostering a culture of continuous process improvements. Þ Quality Assurance Expertise: Advanced comprehensive quality assurance processes, achieving a 23% improvement in internal processes.

CORE COMPETENCIES

Agile Methodologies • Scrum Framework • Stakeholder Collaboration • Risk Management • JIRA/Confluence Project Forecasting • Change Management • Quality Assurance • Cross-functional Collaboration • Reporting Data Analytics • Regulatory Compliance • Crisis Management • Communications • Client Management PROFESSIONAL EXPERIENCE

Scrum Master June 2021 – Present

Allcat Claims

Saved the company $33.4M by identifying project risks, and working with cross-functional teams to develop mitigation strategies

• Introduced agile methodologies and practices throughout internal projects, including scrum ceremonies, sprint reviews, and sprint retrospective meetings

• Led a team of 5 while fostering a culture of continuous process improvements and developing standard operating procedures based on project goals

• Integrated company-wide coaching and mentorship resulting in a 40% reduction in project timeframe delivery and meeting client expectations

Scrum Master – Contract June 2022 – July 2023

Brush Country Claims

Conducted regular stakeholder reviews for 120+ clients, providing regular updates on project status, managing expectations, and addressing concerns

• Facilitated daily stand-ups, sprint planning, and retrospective meetings, ensuring team alignment and continuous improvements while managing 3 Scrum Associates

• Implemented comprehensive quality assurance processes yielding a 23% improvement in claims processing accuracy

• Reduced documentation defects by 15% by introducing and enforcing rigorous testing practices and employee training initiatives

Claims Manager – Contract January 2022 – June 2022 Claim Corr Solutions

Provided strategic leadership and oversight for claims operations, managing a team of 3 Claims Examiners and a portfolio of +90

• Inaugurated process improvements that led to a 39% reduction in processing time and improvement in quality assurance practices

• Analyzed and synthesized financial data to serve as a subject matter expert (SME) to senior leaders and provided detailed reports

Claims Examiner September 2021 – January 2022

Mid-America Catastrophe

Conducted thorough analysis and processing of insurance claims, ensuring accuracy and compliance with company policies

• Partnered with cross-functional teams to address client concerns and reduce client escalations, maintaining a high level of customer satisfaction

• Worked with Quality Assurance teams to identify project deficiencies and developed sustainable solutions to optimize productivity levels

EDUCATION

Associate of Arts in Medical Laboratory Technology, Central Texas College, August 2020 – December 2020 CERTIFICATIONS

• Computer User Support Specialist Program • Disciplined Agile Scrum Master Certification

• PeopleCert ITIL 4 Foundation • CompTIA A+

• CompTIA Security+ • CompTIA Network+

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