Business Analyst Pl Sql

SHEHZAD MASOOD KHAN

+1-813-***-**** ******@*****.*** LinkedIn

SKILLS

Proficient in: Oracle, PL SQL, AWS Cloud, Google Cloud, MySQL, PostgreSQL, VirtualBox, Linux, Python, PHP, AppDynamics, CSS, GE Medical Software, Advance Excel, HL7, FHIR,Magento

Familiar with: SAP, DICOM, Ambra, Medq, Candelis, Autotask, Salesforce, IBM Watson Studio, IBM Watson AI, and IBM AutoBot Builder

EXPERIENCE

Business Analyst -(Consultant) Cyber Documents, Wesley Chapel-FL Dec 2018 - Present

●Utilized Agile analysis to enhance operational efficiency and customer satisfaction by 25% and 15% respectively, directly impacting eCommerce strategies and the shopping experience.

●Implemented AI Chat Bots for eCommerce, boosting customer engagement by 40% and lead conversion by 20%, demonstrating effective teamwork and communication.

●Drove a 30% increase in lead generation and 25% in organic traffic through advanced retargeting and SEO, optimizing website features based on performance metrics and customer insights.

●Led e-commerce site development and optimization, maintaining 100% uptime and achieving a 35% increase in online sales, while ensuring all content met UX standards across devices.

Application Product Support AnalystI Inovalon Inc, Tampa, FL Apr 2023–Oct 2023

●Cultivated strong, empathetic relationships with health insurance and Medicare Claims clients, significantly surpassing service goals and bolstering our reputation in these sectors. Achieved a 30% increase in client satisfaction and a 25% boost in retention by delivering superior service and support.

● Anticipated and met the unique needs of medical institutions for insurance and Medicare claims, enhancing productivity by 20% and support satisfaction by 35%. This tailored approach directly addressed industry-specific demands, streamlining operations for healthcare clients.

● Swiftly analyzed and resolved application support issues for medical institutions, cutting downtime by 40% and improving user experience, which allowed clients to concentrate more on patient care with fewer administrative hurdles.

Application Support Analyst/PACS ADMIN VASO Healthcare IT, Tampa-FL May 2021 - Mar 2023

●Provided comprehensive cross-functional support for a range of products, including those from GE, Ambra, QRIS, and Candelis.

●Handling day-to-day operation of HL7, FHIR and DICOM Standards with RIS integration.

●Skillfully troubleshooted DICOM and HL7 errors, applying in-depth knowledge of these standards to diagnose and resolve issues.

●Handled operations, troubleshooting server issues in LINUX using command line through SSH and shell scripting.

●Resolved issues utilizing various management tools, such as Splunk, AppDynamics and SolarWinds

●Delivered targeted training sessions and skillfully oversaw user databases, images and DICOM, focusing on crafting intricate stored procedures in SQL to enhance data manipulation.

●Spearheaded the integration of industry standards like DICOM and HL7 into various processes, facilitating streamlined data exchange and interoperability.

Customer Support Specialist, 24-7 Intouch, Clearwater-FL Jun 2020 - Apr 2021

●Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

●Enhanced productivity levels by anticipating needs and delivering outstanding support.

●Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences using salesforce CRM

Manager Technical Operation (DGIP), Pakistan Consulate, Spain, Sep 2015 -Sep 2018

●Monitored seamless data integration between PostgreSQL and Oracle databases, enhancing data flow efficiency and reliability through optimized use of ETL processes tailored for PostgreSQL and Oracle Streams.

●Implemented robust Backup and Recovery protocols using Oracle's Recovery Manager (RMAN), ensuring high levels of data integrity and availability.

●Managed financial operations with precision, including accounts payable and receivable, balance sheet analysis, and quarterly budgeting, leveraging data-driven insights for improved financial planning and reporting.

Database & Software Specialist Directorate General of Immigration and Passport, Jan 2010 - Aug 2015

● Identified, analyzed, and interpreted trends in complex data sets, developing actionable recommendations that led to a 15% increase in data-driven decision-making efficiency and a 20% improvement in overall data quality.

● Formulated and implemented robust policies for data security, with a focus on fraud identification through data auditing.

● Monitored remote data transfer between PostgreSQL and Oracle via SSH, enhancing efficiency.

● Applied expertise in Java Servlets and REST API to optimize data integration with PostgreSQL procedures, eliminating performance bottlenecks in SQL statements and leading to a 30% increase in processing speed.

● Expertise in enterprise database platforms, particularly Oracle, including management, optimization, and security.

● Proficient in data replication strategy best practices, including transactional replication and Oracle's Data Guard for ensuring data consistency and availability.

Database & Software Specialist Directorate General of Immigration and Passport, Dec 2005 – Dec 2009

●Demonstrated ability in implementing data high availability strategies using Oracle clustering to minimize downtime and maintain business continuity.

●Skilled in data integration best practices, focusing on ETL processes tailored for PostgreSQL, to streamline and automate data flows across different systems.

● Experienced in document management and collaboration using Office 365, enhancing team productivity and document accessibility.

● Proficient in scripting languages, including Perl, PowerShell, and PL-SQL, for automating database tasks, data manipulation, and system administration.

●Demonstrated ability in implementing data high availability strategies using Oracle clustering to minimize downtime and maintain business continuity.

●Skilled in data integration best practices, focusing on ETL processes tailored for PostgreSQL, to streamline and automate data flows across different systems.

● Developed robust data integration and migration strategies using C# and JavaScript, ensuring seamless data flow between disparate systems.

●A custom HR Hiring web base application was build to improve the hiring process and produce instant results .

EDUCATION

Master of Business Administration, Sep 2003 - Oct 2004

Preston University, Pakistan

Bachelor of Business Administration, Jul 2000 - Jun 2003

Preston University, Pakistan

CERTIFICATIONS (Please Visit for full list of Certification)

●Agile Project Management by Google

●Introduction to Prompt Engineering for Generative AI

●Generative AI: Working with Large Language Models

●GPT-4 Foundations Building AI Powered Apps

●Conversational AI

●Building NLP Apps with Hugging Face Transformers

●Hands-On Natural Language Processing

●Audio Analytics with Azure

●Audio Analytics with Azure Automated ML

●NLP models with Azure ML AutoML

●Prompt Engineering with Azure OpenAI Service

●Generative AI Introduction to Conversational AI Skills for Developers

●Ethics in the Age of Generative AI

●IBM Applied AI Professional Certificate

●IBM Applied Data Science Specialization

●Google Data Analytics

●Google Cloud Professional

●Google Project Management

●Cloud Computing with AWS

●Data Science - Sales Dashboard with Tableau

●Data Science- Services Analysis in Spark

●Data Science -Sales Analysis in Python

● Data Science of Economics

Banking, and Finance

●Splunk for Security Analytics and

Monitoring

●AWS for DevOps: Monitoring,

Metrics, and Logging

●Power BI Essentials

●Machine Learning with Python

●Advance Java Programming

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