Customer Service Representative
Resume:
Jillian Leduc
Killeen, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Floater/Teacher Assistant
CENTRAL TEXAS 4C - Killeen, TX
August 2022 to Present
• Teaching
• Float From Location to Location
• Serving breakfast and lunch
• Engaging in playtime, learning time
• with the kids between the ages of 6 months all the way up to 5 years
• changing diapers / help potty train
• making lesson plans
• taking care of attendance and paperwork on children Sales Associate
Big Lots - Killeen, TX
October 2021 to Present
• Sales
• Customer service
• Unload truck
• Furniture
• Greeted customers in a friendly manner
• Maximized sales transactions
• Restocked merchandise
• Organized new merchandise
• Responsible for general cleaning
• Helped ensure customer satisfaction
• Responsible for resolving all customer complaints
• Communicated with customers over the phone
Toddler Teacher
Kingdoms treasures learning center - Killeen, TX
May 2022 to June 2022
• feeding the kids
• Changing diapers
• Potty training
• Teaching different activities
• Caring for kids between ages of infants and 10 year olds
• Cleaning classroom
• Engaging in playtime
Remote Customer Service Representative
Teleperformance - Killeen, TX
March 2021 to September 2021
• Incoming calls
• Help with questions / bills
• Transfers
• Credits
• Customer service
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Interacted with customers through live chat
• Assisted customers with questions
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Handled billing issues and order inquiries
Crew member
Dairy queen - Angleton, TX
July 2020 to February 2021
• Take orders on headset and upfront
• Dishes
• Grill
• Icecream
• Bussed tables
• Took cash and credit card payments
• Prepared food and stocked the freezer and fridge
• Maintained area and store cleanliness
• Provided customer service with a smile
• Restocked supplies
• Answered and made phone calls
• Answered customer questions
• Greeted and served customers
• Worked well in a fast-paced, high pressure environment Customer Service Representative
Family Dollar - Angleton, TX
July 2020 to February 2021
• Cash handling
• Stocking
• Unloading truck
• Greeting customers
• Facing items
• Customer service
• Answering phone calls
• Responsible for general cleaning
Sales Associate
Harbor Freight Tools USA, Inc. - Killeen, TX
September 2018 to April 2019
• facing items
• load and unload truck
• janitorial
• clean around store and register
• customer service
• stock
• cash handling
• Greeted customers in a friendly manner
• Processed customer transactions
• Handled returns and exchanges
• Restocked merchandise
• Monitored inventory
• Organized new merchandise
• Responsible for general cleaning
Customer Service Representative
Murphy USA - Angleton, TX
July 2015 to October 2015
• Cash handling
• stocking merchandise
• unload truck
• take orders
• count money
• open and close
• customer service
• Performed data entry for shipments and orders
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Responsible for cashier duties
CSA - Customer Service Associate
HEB - Angleton, TX
February 2015 to June 2015
• bagger
• carry out
• janitorial
• stocker
• parking lot attendant
Cashier
Walmart - Killeen, TX
September 2014 to January 2015
• cash handling
• Open and close
• Customer service
• janitorial
• carry outs
• cart pusher
• Greeted customers
• Resolved customer complaints
• Answered customers' questions
• Worked the cash register
• Stocked shelves
Education
High school or equivalent
Richard milburn academy
Skills
• Retail Sales (4 years)
• Customer Service (3 years)
• Crew Member (2 years)
• Food Service (2 years)
• Hospitality Experience (1 year)
• Cash Handling (6 years)
• Load & Unload (2 years)
• Childcare (2 years)
• Childcare
• Cash handling
• Teaching
• Experience with children
• Serving
• Customer support
• Sales
• Customer service
• Technical support
• Live chat
• Cold calling
• Retail sales
• Restaurant experience
• Cash register
• Load & unload
• Hospitality
• Account management
• Insurance sales
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
November 2022 to September 2024
CPR Certification
October 2022 to October 2024
First Aid Certification
August 2022 to April 2024
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