Customer Service Representative
Resume:
Geni Cayce
Swansea, IL *****
*********@*****.***
I know how to delegate responsibilities and establish an appropriate system of accountability; able to monitor progress and assess the quality of the job performance of others. Negotiations, mediation,interviewing,customer service, planning,organizational,business accounting and multitasking.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
U-Haul - St. Louis, MO
August 2023 to Present
Customer service
Collections on overdue storage
Storage rental implementation
Office Manager/ Business Accounts Manager
Salah Orsan State Farm - Brentwood, MO
April 2022 to Present
• Daily account management .
• PFA record keeping
• Training of new employees
• Business account holder policy manager
• Accounts payable and receiving
• Purchasing
• Small business specialty account management
Property and Casualty Insurance Agent
Concentrix - St. Louis, MO
March 2021 to Present
• Sales of insurance for home and auto.
• Informing and educating customers on coverages.
• Insurance producer in 48 states plus the District of Columbia. General Manager
Missouri Jacks - St. Louis, MO
June 2020 to March 2021
• Managed a team of 20-25 employees
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Complied with state mandates
Owner
Dino's Deli - St. Louis, MO
July 2019 to February 2020
• Set, updated and enforced policies to maintain consistency and quality at all levels.
• Oversaw daily operations.
• Profit and loss
• Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
• Controlled portion sizes and garnishing for optimal cost controls.
• Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
• Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations.
General Manager
Arista Gourmet - St. Louis, MO
July 2018 to July 2019
· Ordering
· Scheduling
· Daily audit
· Quality Control of food
· Payroll
· Bookkeeping
· Prep Cook
· Shift Cover
Member Service Representative
Sam's Club - St. Louis, MO
April 2018 to October 2018
· Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
· Helped members resolve account problems and navigate internal systems to handle routine needs.
· Assisted in maintaining accurate records by verifying and updating member account information.
· Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
· Bakery Prep
· Concession Member
Owner
Lutfiyyas Market And Deli - St. Louis, MO
January 2002 to February 2015
• Ordering
• Scheduling
• Daily audit
• Cash Checks
• Quality Control of food
• Profit and loss
• Payroll
• Bookkeeping
• Licensing
Education
Associate of Applied Science in Accounting
Swic - Belleville, IL
August 2023 to Present
Associate of Applied Science in Business Administration And Management St. Louis Community College Saint Louis
May 2002
Associate's degree in Culinary Arts in Culinary Arts NMU Culinary Arts - San Francisco, CA
June 1992 to June 1994
Skills
• Food safety
• Budgeting
• Portioning understanding
• Training
• Sanitation
• Decision making
• Cultural competency
• Time management
• Prior store management responsibilities
• Following regulations
• Excellent customer service
• Effective multi-tasker
• Employee training
• Professional demeanor
• Courteous and professional demeanor (10+ years)
• Food safety understanding
• Processing equipment proficiency
• Recordkeeping and bookkeeping (10+ years)
• Accurate cash handling
• Verbal communication
• Organizational skills
• Organizing and prioritizing
• Meat preparation
• Produce knowledge
• Courtesy
• Food inspection
• Safety standards training (10+ years)
• Cash register operation
• Safe food handling
• Regulatory compliance
• Insurance Sales (3 years)
• Labor Cost Analysis (10+ years)
• Management
• Profit & Loss (10+ years)
• Team Management
• Pricing
• Sales
• Financial Report Writing (10+ years)
• Administrative Experience
• Presentation Skills
• Merchandising
• Employee relations
• Forecasting
• Operating systems
• P&L Management
• Restaurant experience
• Payroll (10+ years)
• Recruiting
• Office Management (3 years)
• Account Management
• Accounts Receivable
• Microsoft Outlook
• Human Resources
• Accounts Payable
• Culinary Experience
• Event Planning
• Kitchen Management Experience
• Underwriting
• Negotiation
Certifications and Licenses
Property and Casualty License
May 2021 to Present
TESOL
July 2015 to Present
Certification to teach English as a second language. Producers License
December 2021 to December 2022
Producers license in 48 stars plus D.C. to sell property and casualty insurance. Tesol Certification
June 2015 to Present
Certification to teach English as a second language. ServSafe
Food Handler Certification
Insurance Producer License
Life and Health Insurance Licensce
April 2022 to Present
Licensed for life and health insurance sales.
Driver's License
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate