Scrum Master Change Management

EXECUTIVE SUMMARY

Highly motivated strategic planning Professional that is SAFe Agile Scrum Master Certified, Lean Six Sigma Green Belt certified and PMP trained with a master’s degree in management. Over 20+ years of experience spearheading strategic growth for large organizations. Displays a high degree of emotional intelligence, strategic program management, organizational leadership, change management, Diversity, Equity and Inclusion leader, and a project management coach. Demonstrates success in creative problem solving, continuous process improvement, thought leadership, coaching, mentoring, innovative critical thinking and building teams that deliver extraordinary outcomes. Exhibits exceptional written and verbal communication skills and able to work independently and/or manage a team of program and project managers successfully.

CERTIFICATIONS

Certified Agile SAFe 4 Scrum Master, 2020- Present

Lean Six Sigma Green Belt Certified, 2011 MoreSteam University

SKILLS & EXPERTISE

Agile Essentials SAFe Trained

Lean Six Sigma (Green Belt)

Operational Excellence

Program Development

Kaizen Facilitation

SAFe Scrum Master Trained

SharePoint Expert

Budgeting & Cost Reduction

Business Process Optimization

Continuous Improvements

PMP Trained

Management Experience

Performance Monitoring

Develop Strategic Plans

Change Management

PROFESSIONAL EXPERIENCE

IU Health

System Services – Chief Medical Office, Indianapolis, IN 11/2021 – 2/2024

Sr. Program Manager HE Operations - Health Equity Research and Engagement Office (HERE)

HERE aims to deliver equitable patient access, experience, and quality outcomes through programs that optimize data monitoring, evidence-based intervention, and community engagement by executing the following:

Responsible for management of the Health Equity department’s strategy and execution of strategic program plans, multi-tasking and managing time of project delivery by the project managers.

Gather data, review where there are disparity gaps in healthcare and change processes, policies, electronic medical record (EMR) and procedures to decrease disparities and enhance access to care.

Analyze and review disparate data to ensure it is clean and usable data, if so, develop programs and projects to address disparities.

Provide support and management in tracking metrics, legal coordination with contracts, provide grant support, communication plans, own relationships with contractors/vendors and operational processes fulfillment and requirements.

Works closely with IU Health’s Community Health department on Social Determinates of Health (SDOH) initiatives and programs

Responsible for kicking off the We Ask Before We Care campaign (WABWC), through capturing robust data on Race, Ethnicity, and Language. The capture rate increased by 5% within the first 3 months, currently trending at 97%. This initiative encompassed system-wide team member training, changes to the EMR and a full external marketing plan.

Responsible for capturing Sexual Orientation and Gender Identify (SOGI) data as a second phase to (WABWC).

Works closely with the Diversity and Inclusion office, Office of Transformation (change management), and System Strategy to ensure alignment on strategic planning initiatives.

Implement training for Clinicians and Registration staff on the following: Trauma Informed Care, Race, Ethnicity, Language, SOGI (sexual orientation and gender identity), Equity Talk (Empathic Communication) and other training needed to provide our patients and communities with the best care possible.

Implemented the first BIPOC Doula program at Riley Children’s Hospital.

Attend collaboratives, conferences, and community initiatives on reducing disparities.

Information Services, Indianapolis, IN 01/2020 - 11/2021

Program Manager - End User Compute

Oversees a portfolio of business and clinical projects to achieve specific program business benefits and outcomes. Coordinates information Services resources across many divisions to improve overall project efficiency and effectiveness. Forms strategic alliances by working with clinicians and business relationship managers. Coaches, counsels, and mentors cross-functional technical resources and teams to ensure a sound technical business strategy is in place to meet desired outcomes.

Provide updates and metrics reporting to C-Suite executives.

Review all risks and provide mitigation plans.

Performs Kaizen events to review opportunities for process and continues improvements.

Pursue new technology and opportunities for standardization across the entire hospital.

Perform annual strategic planning events for the End User Compute Team

Provides recommendations for training videos and regional-specific communications on upgrades, migrations, and integrations to clinical staff and others by working with Corporation Communications and IS Clinical Communication departments.

Provide strategic direction and deliver presentations to executives in Informatics and Information Services team members.

Managed two employees, mentored, and coached them in their projects and provided performance reviews.

TEKsystems, Indianapolis, IN 03/2019 – 01/2020

IU Health Information Services

Sr. Project Manager

Managed infrastructure and software projects. Provided consulting engagements with vendors, corporate communications, Branding and Human Resources when necessary. Provides team coaching and mentoring with end user acceptance.

Provided guidance on how to engage through change management through providing on-site In-Service training and assistance.

Responsible for budget, scope, and schedule for each assigned project.

Utilized Agile or Waterfall or a hybrid for project methodologies and lean processes when warranted.

KAR AUCTION SERVICES, Indianapolis, IN 07/2017 - 02/2019

Sr. IT Project/Program Manager, PMO & KAR IT

Support and execution of large and complex projects, managed IT business partner resource for delivery of projects while managing multiple projects at one time.

Provided coaching, counseling and mentorship to junior experienced project managers, business analyst, and project coordinators.

Managed program level project budgets, scope, and schedule to ensure projects were tracked and monitored through the life of the project.

Provided strategic, lean, and financial management suggestions and guidance to further improve processes, upgrade systems and review software licenses and help foster growth and maturity to the PMO.

Sr. Project Manager/Program Manager

Delivered multiple and complex projects within the ITSS (IT Shared Service) center and non-ITSS projects.

Anticipated and resolved key technical, operational, or business problems that impact an entire business unit.

Assisted leadership with the maturity and development of efficient processes and strategic development of the PMO organization.

Engaged Organizational Change Manager to assist teams/organizations with adoption.

Managed cross-functional resources across all projects within the program

Presented at governance C-level meetings the status of the program projects and budgets.

ROLLS-ROYCE CORPORATION, Indianapolis, IN 04/2000 - 04/2017

Value Program Manager, AE 2100 Program, 2014-2017

Supported reliability Assurance Board, Program Reviews, strategic growth, and supported Cost Reduction Review meetings.

Partner with team to create aftermarket cost savings. Team with leaders to prevent disruptions and determine the best customer care practice.

Find capability gaps and business growth initiatives as gathering customer insight.

AE 2100 Program

As value management expert for AE 2100 Program, update and share knowledge with CFBU team. Also, Train, coach and mentor project team through its stages from start to close four gated processes.

Rolled out best practices and best engine performance by tweaking Authorized Maintenance Center’s build plans. Build business cases to reduce costs.

OTHER EXPERIENCE

Nacelle & Accessories Program Manager (2013-2014), Defense Operation Center Build Project Manager (2011-2013), Process Excellence Lead (2010-2011), Customer Program Manager (2007-2010), Warranty/Policy & Reliability Team Lead for the Energy Sector (2004-2007), Sr. Warranty Administrator – Energy & Marine Sectors (2002-2004), Sales Coordinator – Defense Sector (2001), and Human Resources – Employment Coordinator (2000-2001) for ROLLS-ROYCE NORTH AMERICA.

EDUCATION

Master of Science in Management, 2006 Indiana Wesleyan University, Marion, IN

Bachelor of Science in Business Mgmt., 2004 Indiana Wesleyan University, Marion, IN

LEADERSHIP EXPERIENCE

IU Health’s Information & Informatics Services Executive Leadership Coaching Cohort Program 2021

Family Promise of Greater Indianapolis – BOD – 2021-2023; VP Executive Board Member, 2023-2024

Indianapolis Great Banquet Board of Servants, 2019-2022

Member of WIT – Women in IT at KAR Auction Services, 2017-2018

Member of Women & Hi-Tech, 2018

Professional Development Chair, Rolls-Royce Black Employee Network ERG, 2015

AWARDS&DISTINCTIONS

President’s Award Nomination, Rolls-Royce North America Women, 2013

Honorable Mention for Managing $2.4 Million Defense Operation Centre Build

Project finished two weeks ahead of schedule and $100K under budget.

Lightening Award, 2004

Developed New Warranty Database that lowered non-quality costs 60%

Lightening Award, 2003

For Positive Leadership

Delivering Excellence Award, 2002

Excellent Performance and Commitment to Warranty Administration

Lightening Award, 2000

Led Rolls-Royce Indiana Black Expo Summer Celebration as part of R-R Diversity Initiative.

Received 3rd Place for Best Managed Booth.

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