Customer Service Human Resources

Human Resources Manager

BJ's Wholesale - Richmond, VA

April 1999 to October 2018

Scheduled team members using workforce management (WFM) software

Managed employee records using Peoplesoft

Conducted employee interviews and hired new employees

Performed Manager on Duty (MOD) functions in perishable department

Supervised department audits (maintained 100% audit satisfaction)

Ensured staff morale was at the highest

Receiving Manager / Asset Protection Manager

Watched security videos and recorded bounced checks

Liaisoned with local law enforcement to help investigations in criminal situations

Performed daily high shrink counts

Maintained high standard of organization to ensure inventory records were accurate

Receiving Manager / Customer Service Manager

Oversaw receiving of shipping trucks, direct story deliver (DSD) food vendors, and receiving of signs for the day

(promotional / sales / rebates / signage)

Reported negative inventory, damage reports, and department counts

Continue to oversee Damaged / Defect Returns Department

Oversaw yearly inventories and audits

Trained employees to provide customer service to the highest degree

Damaged / Defective Returns Supervisor

Scanned damaged and out of date items to remove from store inventory

Returned items to vendors for credit to maintain accurate budget

Processed salvaged items to salvage vendors when appropriate, ensuring 30% return rates on salvaged goods

Member Service Team Member

Assisted customers with membership sign-ups

Processed customer returns and provided accurate refunds or exchanges

Cashier

Handled customer payments and provided excellent customer service

Computer / Technology and Workforce Skills

Microsoft Office Suite

Workforce Management (WFM) Software

Peoplesoft

TC51 Touch Computer

RF Scanner

Forklift certified (expired, but would like to reobtain)

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