Customer Services Financial Accounting
Resume:
SHRUTIKA SUNIL GHUME
***************@*****.***
Narhe, Pune:411041
About Me More than three year of work experience in customer services, handling queries and escalations. It’s a great experience to handle every situation it might be good or bad. Maintaining productivity and clients satisfaction is a major factor of my role and I always try to maintain that. TARGET JOB :-
Description of my perfect Job: An opportunity to contribute to the growth of the company, Involved in working within a financial accounting team and responsible for preparing, examining, and analyzing accounting records, financial statements, and other financial reports.
Description of my ideal company: A company that empowers its employees and has an open door Management policy. Looking ahead to face new challenges and cross-new milestones. A role, which will enable me to expertise in an area of finance.
Experience
Enforces adherence to Ad Policies Procedures in Sales Orders. Confirms that everything we're guaranteeing the client on the signed contract is accurately reflected & delivered in CS. Works with Sales to ensure the client is satisfied by fulfilling ALL contractual obligations.
Ensures proper revenue recognition & eliminating disputes with client payments & collections.
If anything is missing in the Sales Order taking follow-up from the client to fulfilled that in specific time period.
Infosys BPM March 2022
Compliance Analyst
Wipro Nov 2018 – Oct 2021
Senior Associate
Worked with UK customers to understand needs and provide excellent services of broadband.
Carried out day-day-day duties accurately and efficiently. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Used coordination and planning skills to achieve results according to schedule. Prepared a variety of different types of broadband orders.
Proved successful working within tight deadlines and fast-paced atmosphere.
Created plans and communicated deadlines to ensure projects were completed on time.
Experience
Conducted research on insurance packages and investment options to generate client recommendations.
Quoted and calculated premium rates for policies, using rate book and calculator. Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales. Collected all premiums on or before effective date of coverage. ICICI Prudential Feb 2018-Jun 2018
Financial Services Consultant
Nichrome India Pvt. Ltd. Feb 2017-Sept 2017
Account Assistant
Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
Validated and recorded invoices and resolved discrepancies with vendors.
Entered customer order details into system, accepted payments and updated accounts.
Education Bachelor of Business Administrations (Finance) Master of Business Administrations (Finance)
Objectives of the project : A effective working capital management ensures that the business always has a sufficient cash flow to support it’s short term operating cost and its depth obligations. 2014
2016
Working Capital Management (MBA)
Working Capital Management (BBA)
Savitribai Phule Pune University
Savitribai Phule Pune University
PROJECT DETAIL
TALLY ERP - 9
Microsoft Office
Siebel
COMPUTER KNOWLEDGE
I hereby declare that the above-mentioned details are true to the best of my knowledge and belief. Yours Sincerely,
Shrutika S Ghume
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