Operations Support Customer Service
Resume:
Charmaine Salais
************@*****.***
Objective:
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to be success, and exceed in learning and advancing. Seeking a challenging position in an environment where I can best utilize my leadership skills. An opportunity that will challenge me further in personal and professional growth, while allowing me to contribute to the success with achievements and opportunities. Education:
ASU West BAS courses
Phoenix College Associates in Applied Science May 2000 Therapeutic Massage Certified 2000
Criminal Justice Certified 2008
Previous Work Experience:
Mckesson Operations Support Lead/Blizzard Supervisor (May 2018-Present)
• Monitor’s workload and assigns daily work to front line staff to ensure productivity levels are achieved.
• Monitors telephone calls and reviews case documentation to ensure quality and accuracy of frontline staff output.
• Provides daily operations support to front line staff to effectively respond to escalated issues and complex cases referred from pharmacy specialists, reimbursement specialists, and customers
• Works closely with NPAF Leadership to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes.
• Interacts with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts.
Amazon Warehouse Associate/Supervisor (October 2017 to May 2018)
• Inbound department PA, Problem Solver, RSR, DA stow, Rambo Stow, Receive, Cubascan, Prep, Consolidation, ICQA Problem Solve, Ambassador, ISS Tickets, Outbound Pick, Pack, and Re-bin.
• Customer service and efficiency for customer satisfaction of product received and stowed. Assist team with planning, organizing, and directing daily warehouse activities
• Trained for mass move and collaborate product at high volume. Supervision of employees during peak season. Trains and manages performance of associates Maricopa County Sheriff Office (March 2014 to October 2017)
• Conduct security walks and head counts which involves standing, stair climbing, and walking for long periods of time.
• Perform facility and in mate cell searches which involves stooping, kneeling, crouching, laying down and crawling under bunks, lifting, and climbing to reach all areas of the cell and facility including climbing ladders/stairs to reach overhead sky lights, attic crawl spaces, rooftops, etc.
• Monitor and control all activities regarding inmate movement which could include escorting/walking inmates for long distances to various locations within or outside of the jail facility.
• Computer input and data entry, daily journal logs, process release forms and property forms for inmates. SIMS work, bondsman process, court paperwork entry, JMS, customer service, answer phones from the public providing information for inmates in our custody.
Arizona State Department of Corrections (September 2011-March 2014)
• Conduct security walks and head counts which involves standing, stair climbing, and walking for long periods of time.
• Perform facility and in mate cell searches which involves stooping, kneeling, crouching, laying down and crawling under bunks, lifting, and climbing to reach all areas of the cell and facility including climbing ladders/stairs to reach overhead sky lights, attic crawl spaces, rooftops, etc. Technical Experience/Skills:
- EMT trained, Defensive Tactical trained CPR/1st Responder certified, Microsoft Office10, Toastmaster
Contact this candidate