Security Guard Operations
Resume:
March **** - To
Date
Dec **** - Jan
DUNCAN GITHIAKA
WORK EXPERIENCE
Security Supervisor
Doha Bank- Main Grand Hamad
Ensured customers and employees followed rules by closely observing operations and CCTV footage.
Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
Installed surveillance equipment throughout establishments to ensure maximum security.
Ensured employees and customers felt safe and secure by staying visible at all times.
Ensured maximum security by staying alert throughout patrols and immediately removing potential threats.
Attended training to keep up to date on procedures such as detaining, surveillance and safety.
Quickly attended emergency calls regarding security breaches, dealing with situations efficiency and timely.
Operated post radio system to answer inquiries and requests for assistance. Coordinated with law enforcement officers to facilitate investigation for incidents requiring additional investigation.
Supervised, planned and coordinated traffic and crowd control during special events.
Monitored training of new security personnel, recommending updates and changes in training programme when necessary.
Bouncer
Hilton Hotel Doha (QATAR)
Dealt with potential conflict situations in controlled and professional manner. Responded promptly to incidents requiring security intervention, managing situations productively and professionally.
Greeted guests in a warm and friendly manner as they entered and exited the building.
Efficiently dealt with emergencies, including bomb threats or conflicts in a calm and timely manner.
Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
Dealt with challenging situations safely and professionally, demonstrating best practices to colleagues.
Maintained maximum security by quickly reporting safety breaches to senior management or local authorities.
CONTACT
**************@*****.***
Qatar
SKILLS
Emergency Response Planning
Leadership
Security Operations Management
Surveillance Systems
Conflict Resolution
Regulatory Compliance
Crisis Management
Attention to Detail
Self-Defense Techniques
Observation
ACHIEVEMENTS
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Dec 2020 - July
2021
Aug 2018 - Nov
2020
March 2016 - July
2018
Increased guest satisfaction by providing expert knowledge on local hot spots, bars, restaurants and attractions.
Helped guests after checkout by handling luggage, summoning taxis and assisting into departure vehicles.
Prepared and issued access badges, credentials and security clearance for people accessing restricted areas.
Security Guard
Torch Hotel Doha (QATAR)
Warned violators of rule infractions and escorted unauthorised people off- premises in line with company procedures.
Verified identification for authorised personnel and visitors to property. Walked property during busy periods to observe activities and protect assets. Checked doors, windows and gates for signs of unauthorised entry. Interviewed and detained witnesses for law enforcement. Responded promptly to medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement. Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
Used covert surveillance techniques to collect evidence of suspected wrongdoing.
Completed official security checks of passengers and luggage before departure
CCTV Operator
Qatar National Convention Centre (QATAR)
Presented detailed reports of all facility activity to clients per contractual agreements.
Supervised security officers, verifying employees followed and adhered to company procedures.
Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators. Displayed exemplary standards in personal grooming, strictly adhering to site uniform requirements.
Supported supervisor in performing necessary security audits and highlighting non-compliance to completion.
Monitored screens and reported blind spots within facility to provide coverage for areas.
Monitored access and egress to and from service yards and management office to prevent hostile situations.
Interacted with all visitors and tenants within facility, delivering first-class customer-focused service.
Managed control room procedures in line with CCTV codes of practice. Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support. Security Guard
Katara Cultural Village (QATAR)
Implemented new security protocols resulting
in a 20% decrease in security incidents within
the first six months.
Successfully coordinated emergency
response drills, ensuring staff readiness and
reducing response time by 25% during actual
emergencies.
Crowd Management: Implemented effective
crowd control measures during peak hours
and special events, ensuring the safety and
comfort of all patrons.
Conflict Resolution: Successfully resolved
disputes and diffused tense situations with
patrons, resulting in a 30% decrease in
incidents of violence and disturbances.
Risk Mitigation: Implemented proactive
measures to identify and address potential
security risks, resulting in a 25% reduction in
theft and vandalism incidents.
LANGUAGE
Read- English Write- English
2011
2008
Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
Patrolled grounds after hours on foot to maintain visible presence and detect violations.
Helped establish clear, relevant and successful security policies protecting assets and individuals.
Conducted surveillance to obtain evidence of wrongdoing. Enforced site rules, notified violators of infractions and removed individuals from property.
Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
Analysed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
EDUCATION
Basic Computer Packages
Christ The King Training Institute
Kenya Certificate of Secondary Education (KCSE)
Evans Secondary High School
REFERENCES
Available Upon Request.
Contact this candidate