Nurse Practitioner Customer Service
Resume:
Mar **** – Jun 2000
Della L Cowan
*** * ********** *** ******, WA 99111
509-***-**** • *********@*****.***
Call Center Representative
Talented professional customer service representative seeking a call center work from home position with growth potential.
Work Experience
Telehealth Facilitator
Behavioral Health Solutions
Work solo to set up iPad station at the beginning of every shift while making sure software is updated.
Charge iPad station at the end of every shift to make sure it’s ready for work the next shift.
Discuss with psych nurse practitioner the patients to be seen for each shift and making 100% sure we each have the same patient list. Walk iPad station to each patient’s room in order for them to have their psych visit with the nurse practitioner via teleconference. Reiterate the discussion between patient and psych nurse practitioner in order for them to understand one another.
Be the liaison between the rehab facility social worker and the psych nurse practitioner to best serve each patient.
Quality Assurance Representative
Western Wireless Corporation
Debug code created for the company’s new billing system. Bring forth any errors found that preclude software from working properly. Create reports in Microsoft Access to locate errors made by the financial services representatives.
Train financial services representatives how to fix their errors so as to reduce future problems.
Train employees in entire facility on usage of the new billing system. Took it upon myself to create a training packet for the new billing system as one was not readily available.
Brought up training packet to my boss who took it to their boss thus giving me the go ahead to train facility.
I won the second highest country wide company award for my training packet initiative called “The Peak Achievement Award .” Financial Services Representative
Feb 1989 – Jun 1995
Aug 1991 - Jun 1995
Aug 1991 - Jun 1995
Western Wireless Corporation
Top collector for the two years I worked in the department. Top 5% in quality calls by having every quality review above a 90%. Took inbound and made outbound calls to help keep customer accounts current.
Made payment arrangements to keep customers from having their cell phones disconnected.
Disconnected customer accounts that were severely delinquent. Reconnected customer accounts that became current or had appropriate payment arrangements.
Kept customer accounts updated with correct geographical information. Skip traced accounts to reduce amount of accounts sent to collections. Deli Clerk
Safeway
Provided excellent customer service in order to fulfill customer expectations.
Sliced deli meats and cheeses to customer specifications. Served appropriate amount of Chinese Deli food to reduce waste and satisfy customers.
Cleaned deli in the opening and closing shifts as well as keep it tidy during the day.
Cashiered deli till to ring up customers food and groceries. Upsell products to keep customer satisfaction high. Kindly answered the deli phone to help customers understand our services. References
Joy Hathaway, Sam Biegel, Charlie Vulliet, Jessica Sommers (Phone numbers upon request)
Education
B.A. in Law and Justice
Central Washington University
Kept up a 3.5 GPA with a double major in 4 years.
B.A. Sociology
Central Washington University
Graduated with a 3.5 GPA.
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