Service Representative Customer

Janette Sánchez

Diligent customer service representative offering 5 years record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards. Highly empathetic and supportive team player. 1713 S 3rd ave apt A14 Tucson Az 85713 520-***-**** *****************@*****.*** WORK EXPERIENCE

Afni — Customer Service Representative

Cyracom — Spanish Interpreter

Cortech — Assembler

Avanos — manufacturing

Childrens Learning Adventure — assistant teacher

04/2015 to 06/2017, Tucson Az

-Assisted customers in phone industry -Helped customers with phone bill, technical support, etc.

-Assured customers were aware of promotions, phone specials etc.

-increased companies earnings by selling new products or services to clients.

-Ensured customers were completely satis ed with their reason for calling before ending call. 07/2017 to 06/2018, Tucson

-Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs.

-Interpreted calls from English to Spanish for various clients from health care to government to 911 calls.

-Took accurate notes in a timely manner to ensure the message was passed on correctly 07/2018 to 01/2019, Tucson Az

-Assembled medical equipment at the pace of a running belt.

-Ensured a certain amount of parts were made in a certain amount of time.

-double checked medical tray was lled with every item needed before packaging and boxing. 01/2019 to 05/2021, Tucson Az

-Manufactured feeding tubes in different sizes

-Ensured a certain amount of product was made in a timely manner.

-Closely inspected parts to ensure the quality of the parts were at 100% before packaging and sending out to client. Arizona Party Rental — Receptionist

EDUCATION

TAP HS — High School Diploma

04//04/2022 to 06/08/2022, Tucson Az

Assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.

10/2022 to Present, Tucson Az

-Answer calls in a timely manner,

-Greet customers with a positive attitude.

- Assist clients with submitting orders, answer questions, checking availability

- le & scan documents

-answer emails and forward calls and emails to correct parties

-maintain cleaning of o ce

08/2011 to 05/2012

Contact this candidate