Customer Service Sales Representative

ILSE PEREZ

Riverside, CA ***** 951-***-**** ************@*****.***

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Customer Satisfaction

Problem-Solving Strengths

Advising and Coaching

Sales Expertise

Effective Customer Communication

Sales Representative, 06/2015 - Current

T-Mobile – Riverside, CA

Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Retained excellent client satisfaction ratings through outstanding service delivery. Developed strong rapport with customers and created positive impression of business. Recommended complementary purchases to customers, increasing revenue. Used customer insights to develop innovative sales strategies to increase sales. Developed and implemented sales strategies to increase profits. Managed customer accounts to secure customer satisfaction and repeat business. Trained and mentored new sales representatives.

Sales Manager, 03/2013 - 05/2015

Guess – Riverside, CA

Handled customer relations issues, enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost client satisfaction. Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Implemented systems and procedures to increase sales. High School Diploma: 06/2008

La Sierra High School - Riverside, CA

Spanish

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