Software Engineer Information Systems

Harika Chittari

+1-385-***-**** **************@*****.*** https://www.linkedin.com/in/harika-c

Professional Summary

Pursuing MS in Information Systems after six years of experience as a Software Engineer. Specialized in enterprise product development using Java, REST API, NoSQL, test automation with CI/CD integration, and containerization. EDUCATION

University of Utah, David Eccles School of Business Salt Lake City, UT Master of Science in Information Systems January 2024 - December 2024 Gitam University Hyderabad, INDIA

Bachelors in Electronics and Communication Engineering August 2013 - May 2017 TECHNICAL SKILLS

• Programming: Java, Python, Spring Framework, Spring Boot, Spring Data, Spring MVC, Spring Security, JavaScript

• Frameworks: Spring MVC, Spring-Boot, Hibernate, Apache Tomcat, Junit, Cypress, TestRail

• Databases: SQL Server, data modeling and design, Redis, PostgreSQL, MYSQL, Cassandra (NO SQL), Dynamo DB

• Versioning Tools: GIT

• APIs and middleware: REST, JSON, SOAP, Web Services, Maven, Docker, Kubernetes.

• Tools & Platform: Jenkins, JIRA, Visual Studio, IntelliJ, Eclipse, IntelliJ, SonarQube EXPERIENCE

Gridx, Inc (via Digit88 Technologies Pvt Ltd ODC) Bangalore, INDIA Senior Software Engineer May 2023 – Dec 2023

• Integrated Power Clerk’s third-party APIs into our Gridx APIs to fetch and modify metadata seamlessly, resulting in a 20% reduction in processing time.

• Developed robust backend APIs using Spring framework, including Spring Boot for rapid application development, Spring Data JPA for data access layer, and Spring Security for authentication and authorization, resulting in a 40% increase in customer satisfaction ratings.

• Orchestrated an entire automation suite for UI and backend APIs using Cypress Framework using JavaScript, leading to a 30% increase in testing efficiency.

• Implemented TestRail, enhancing test management, coverage tracking, reporting, and team collaboration. Resulted in 25% more defects identified and 15% less collaboration time. LivePerson Inc. (Via Digit88 ODC) Bangalore, INDIA Senior Software Engineer May 2019 - May 2023

• Designed and developed an AI-driven answer recommendations module, boosting successful response rates by 25% and reducing failures by 15%. Implemented REST API for seamless integration into bots and Agent Workspace, resulting in a 30% increase in user engagement.

• Optimized and improved the efficiency of Elasticsearch and Cassandra (NOSQL) database queries for retrieving articles from the Knowledgebase, leading to a 20% decrease in retrieval time.

• Enhanced code quality in legacy applications by implementing Checkmarx, enhancing exception handling, and maintaining a stable software environment, resulting in a 40% decrease in production issues. Expanded automation test coverage by 65% through the JUnit framework, ensuring software stability.

• Created and structured detailed documentation for our APIs using Swagger, resulting in a 20% faster resolution time for customer queries. Conducted thorough testing with Postman, resulting in a 25% reduction in the occurrence of bugs.

• Incorporated the SonarQube code analysis tool to uphold coding standards and cut down code review time by 25%. Configured Docker containers and Jenkins jobs to orchestrate smooth deployment through the CI/CD pipeline.

• As a Tier 4 Support Engineer (SME) for the Knowledge AI product, addressed customer support tickets, achieving a 90% adherence rate to SLAs and ensuring high customer satisfaction.

• Utilized Log4J for comprehensive log capture, including runtime exceptions, ensuring effective monitoring, and troubleshooting capabilities by 30%

NTTDATA Hyderabad, INDIA

Software Engineer Nov 2017 - May 2019

• Enforced new enhancements and resolved more than 50 bugs using Java and JDBC in the backend components of enterprise software systems.

• Refined code for improved exception handling and stability, while automating manual tasks to boost productivity by 20% and streamline project workflows and deployed more than 20 jobs to orchestrate data workflow in production pipeline

Contact this candidate