Data Entry Customer Service

SHANDRIA BOONE

West Palm Beach, FL *****

561-***-****

*********@*****.***

OBJECTIVE: Obtain a position with an organization that has a challenging environment in which I may maximize my skills and achieve corporate goals.

SKILLS & ABILITIES: Customer Service Call Center (multiline use) Data Entry Records Management MS Word, Excel, and Access Front Office Knowledge of OSHA, HIPPA Team-Player Patient Care and Safety Diagnostic Testing Assistant Written/Verbal Communication Blood Pressure Vital Signs and Patient Monitoring Patient Advocacy Support Medication Assistance Computer Skills. EXPERIENCE:

School Office Assistant-Palm Beach County School District(2018 -Present)Assists other school personnel in checking forms and other documents for completeness and accuracy, processing forms, preparing listings, filing and responding to routine inquiries, Greets and assists parents and provides forms to students. Performs standardized clerical or record-keeping functions, e.g., completing and mailing forms or form letters, maintaining established records and preparing new records, assembling and posting data, and composing routine letters. Prepares various materials or tabulations from copy or rough draft. Sorts and files various correspondence, reports, vouchers and other material Maintains confidentiality regarding school and business matters. Behavioral Health Tech- CHIRON RECOVERY TREATMENT CENTER (2015- 2018) Assists doctors and nurses with treatment of patients who have behavioral problems, such as substance abuse, PTSD, mentally unstable and different types of abuse.

Behavioral Health Tech/Phlebotomist -CARE HOPE RECOVERY CENTER(2015-2016)Took patient vital signs, height, and weight. Prepped and administered medications as directed by the physician. Collected blood, and other laboratory specimens and accurately labeled them. Sterilized and cleaned equipment and exam rooms on a regular basis. Answered calls, scheduled appointments, and updated patient demographics.

Phlebotomist- CSL PLASMA (2014-2015), Took patient vital signs, height, and weight. Prepped and administered medications as directed by the physician. Collected blood, and other laboratory specimens and accurately labeled them. Sterilized and cleaned equipment and exam rooms on a regular basis. Answered calls, scheduled appointments, and updated patient demographics. MEDICAL ASSISTANT CONCIERGE SERVICES(2012-2014), Took patients vital signs, height, and weight. Prepped and administered medications as directed by the physician. Collected blood, and other laboratory specimens and accurately labeled them. Sterilized and cleaned equipment and exam rooms on a regular basis. Answered calls, scheduled appointments, and updated patient demographics. COMMUNICATION OPERATOR NORDSTROM(2008-2012), Received and responded to incoming calls. Assisted customers by answering questions. Transferred calls to the appropriate departments and stores in a professional manner. Provided strong knowledge of stores, departments, services and events. Maintained a high level of confidentiality. Delivered exceptional service. EDUCATION: Goliath Academy, West Palm Beach, Florida High School Diploma