Customer Service Help Desk
Resume:
Eliezer Dorelus
******************@*****.***
Salisbury, MD
OBJECTIVE
Motivated, talented and highly energetic individual, with a strong background in help service support seeking a career in Customer Service/Help Desk / IT field.
TECHNICAL SKILLS
Technical Troubleshooting, (POS) Point of Sales, Hardware Configuration, Software Configuration, Mobile, Android, iOS, Networking, Desktop, Laptop, PC, Installation, Repair, Replacement, Helpdesk, Technical Support, Customer Service, Data Migration, Debugging, Attention to Detail, Malware Identification, Time Management, Organization.
Systems: Windows 7/8/10, Mac OS X, iOS, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System
Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors.
Software: Microsoft Firewalls, Malware identification, Adobe Acrobat XI Professional, Scripting with Visual Basic.
EDUCATION/CERTIFICATION
Technical Diploma of Information Technology Security & Administration MyComputerCareer 2024
Associate in Science in Health Care Purdue University Global 2018
PROFESSIONAL EXPERIENCE
Contractor. Newark, De
HELP DESK ANALYST June 2023 – Present
Support VPN Multi-factor Authenticator.
Provided support of over 500 clients through Phone, voicemail and email.
Worked with Global Protect secure vpn
Worked with Service Now Ticket tracking software.
Provided support for company computer mainframe application
Extensive knowledge using Window remote assistance and remote desktop application.
Operated and supported Microsoft Office Suites standard Word, Excel, and PowerPoint.
Completed over 700+ hours of hands-on experience configuring networkable operating systems, installing, maintaining, and managing desktop/client and server operating systems.
Demonstrated critical knowledge of network technologies, media and topologies, network devices, network management, network tools, and network security.
Successfully applied knowledge researching new anti-intrusion applications and tested efficacy against networks and organizations’ security protocols and requirements.
Resolved configuration and connection problems with MS Edge and Google chrome.
References available upon employer request
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