Greg Conrad
**** ******** ***** 217-***-****
Springfield, Illinois 62711 *****@*******.***
Education
Bradley University, Peoria, Illinois – 1986
Bachelor of Science – Electrical Engineering Technology
John Wood Community College, Quincy, Illinois – 1984
Associate of Applied Science – Broadcast Electronic Technology
American Petroleum Institute
Illinois A/B operator license
Illinois Department of Weights and Measures
Illinois licensed scale service technician
Computer Technology Industry Association
A+ certified
Server + certified
Dell Certified Systems Engineer
Hewlett Packard Accredited Platform Specialist
Illinois Secretary of State
Class DM driver’s license
Qualifications
Service Engineer – 30 years of experience in servicing a variety of equipment. Routinely test store generator for proper operation in the event of a power outage. Ensure the gas stations are in compliance with all state and federal regulations for underground storage tanks per the state fire marshal. Perform quarterly inspections and coordinate with authorized service providers to address any issues regarding tank or dispenser leaks. Perform annual safety inspections and service any equipment deemed unsafe
Professional Experience
JLL/Meijer, Westmont, Illinois March 21 2005 – Present
Control Systems Technician
Maintain store generator, pharmacy equipment, routers, switches, meat wrappers, gas station dispensers, phone systems, and a variety of additional equipment in stores.
Territory includes stores in Springfield, Champaign, Urbana, and Danville
Utilize external contractors and service providers to maximize system uptime while keeping costs to a minimum
Worldwide Tech Services, Tewksbury, Massachusetts August 23, 2004 – March 21, 2005
Field Service Engineer
Installed and maintained Dell servers, Hughes satellite systems, IBM computers, Canon copiers, and Apple computers
Territory included all of central Illinois from Quincy to Danville
Systech Retail Systems, Raleigh, North Carolina June 2, 2000 – July 31, 2004
Field Engineer
Responsible for all of the point of sale equipment in over 100 retail locations in central Illinois
Coordinated all customer relations for Systech systems, computers and personnel
Dataserv, Chanhassen, Minnesota 1986 – 2000
Customer Service Representative
Provided 15 years of loyal, quality field service and high level customer satisfaction
Quickly learned multiple computer systems, client relations and prompt repair
Initiated creative preventative maintenance programs to mitigate computer failures
Assumed increasing responsibility for geographical coverage, call and response
Delivered high quality accommodations of client needs and repair or replacement installation of software upgrades, hardware replacement and training to customers
Skills Technical
Software
Excel, Microsoft Office, Word, Quicken and Adobe Acrobat
Systems
Systems testing, Engineer consultation and planning, Hardware installation, Operating system installation and plan, review and design hardware configuration
Technical Service and Computer Support
Adjust mechanical parts, repair wiring systems, calibrate equipment, disassemble and clean computer parts, diagnose circuitry and board functions, maintain complete supply stock and validate new equipment including mainframe, peripheral and support equipment of printers, monitors and central processing units through quality assurance documentation
Electrical-Mechanical
Diagnose technical problems, utilization of electronic testing equipment and repair
Electrical and Electronic Engineering
Align and calibrate circuitry components, analyze and interpret test information and check system performance as well as maintain maintenance schedules
Aerospace Engineering
Use of oscilloscope in diagnosis (training only)
Personal
Married with two children. Hobbies include fishing, reading and riding motorcycle
Civic Service
Usher at Christ the King church for many years