Inventory Control Customer Service
Resume:
TRACY, CA *****
**************@*****.***
MICHAEL T. TUMANENG
SKILLS
● Proficient with MS Office (Word, Excel, PowerPoint)
● Able to type 60-80 WPM
● High-volume, multicultural customer service
● Proven supervision skills of a large team
EXPERIENCE
Clearview Inventory Management, SF Bay Area — Team Supervisor MARCH 2017 - PRESENT
● Supervised a team of 10+ inventory specialists responsible for auditing multiple service departments within a network of car dealerships across northern California.
● Demonstrated effective team leadership by delegating tasks, promoting open communication, and fostering a collaborative work environment, while also providing training for new team members focusing on inventory control best practices.
● Conducted audits of inventory levels and reconciled discrepancies to ensure accurate and up-to-date records, contributing to over 95% accuracy and minimizing future variances.
Gynesonics Inc., Redwood City, CA — Inventory Control / Material Handler NOVEMBER 2021 - SEPTEMBER 2023
● Managed inventory control activities for high-value medical equipment and supplies, ensuring accurate tracking, replenishment, and distribution within our network.
● Oversaw the receiving, inspection, and documentation of incoming shipments, verifying accuracy and quality of products to maintain compliance with industry standards and regulatory requirements.
● Coordinated with cross-functional teams, including purchasing, quality control, production, and client relations, to facilitate the timely flow of materials and products, supporting efficient manufacturing processes and on-time delivery to hospitals.
● Utilized SAP and Salesforce to monitor stock levels, initiate replenishment orders, and conduct regular cycle counts to prevent stockouts and minimize excess inventory, resulting in a reduction of carrying costs.
● Provided problem-solving skills and critical thinking to address inventory discrepancies and other issues within the company’s ERP system.
● Prepared shipping documentation including bills of lading, packing lists, and export compliance forms to arrange domestic and international shipments, meeting strict delivery deadlines and minimizing freight costs.
RSJ Machining, San Jose, CA — Logistics Manager
MAY 2021 - OCTOBER 2021
● Directed the shipping and receiving operations for a high-volume precision machine shop, overseeing the efficient flow of raw materials, finished goods, and components to support production schedules and customer orders.
● Helped implement lean principles and process improvements to optimize material flow and inventory management, resulting in a reduction of lead times and an increase in on-time deliveries.
● Utilized E2 ERP system to track inventory levels, manage purchase orders, and coordinate shipping schedules.
● Managed a team of shipping and receiving personnel, providing training, guidance, and performance feedback to ensure accurate and efficient handling of inbound and outbound shipments.
● Coordinated with vendors and freight carriers to negotiate favorable rates and ensure timely and cost-effective delivery of products to domestic and international customers.
● Facilitated the resolution of shipping discrepancies, customer claims, and freight damage issues, working closely with internal departments and external partners to minimize impact on customer satisfaction and company costs. Stanford Medical Center, Palo Alto, CA — Supply Chain JANUARY 2020 - MARCH 2021
● Managed inventory levels and replenishment processes for medical supplies and equipment, ensuring adequate stock levels to support patient care and clinical operations.
● Utilized hospital’s inventory management system and equipment logs to track stock levels, initiate purchase orders, maintain accurate inventory records and prevent stockouts.
● Collaborated with clinical staff and nurses to understand supply needs, anticipate demand, and ensure timely availability of critical supplies for patient care and medical procedures.
● Supported the flow of supplies and equipment throughout various units by assisting with sterilization, ensuring timely availability and compliance with protocol. Half-Penny Fish & Grill, Milpitas, CA — Lead Supervisor NOVEMBER 2009 - SEPTEMBER 2019
● Responsible for opening and closing of daily operations, also assisting with food prep.
● Provided excellent customer service and a seamless dining experience for guests, while also supervising during dinner rushes.
● Managed inventory levels and ordered supplies ensuring the restaurant was adequately stocked.
Whole Foods, Campbell, CA — Customer Service Rep.
DECEMBER 2017 - NOVEMBER 2018
● Addressed customer inquiries in person, over the phone, and via email, providing accurate information about products, promotions, and store services.
● Resolved customer concerns and complaints in a professional and timely manner
● Processed customer transactions at checkout.
● Provided assistance and coverage for other departments such as the cafe, bakery, meat, seafood, and grocery.
Sprouts Farmers Market, San Jose, CA / Fremont, CA — Head Cashier / Bulk Manager OCTOBER 2013 - JANUARY 2016
● Managed procurement, storage, and merchandising of bulk products, ensuring freshness and quality.and supervised Bulk Department; consistently finishing top 10 nationwide in comps, sales, and profit margin.
● Monitored inventory levels and worked with vendors in order to meet customer demand while minimizing overstock and waste.
● Consistently finished top 10 nationwide in comps, sales, and margins, while also breaking store department records for sales (day, week, month, and quarter).
● Kept the bulk department up to par with RMOC and department audits by rotating stock and maintaining a safe and clean work environment.
● Supervised and trained cashiers to ensure excellent customer service and accurate cash handling.
● Oversaw the opening and closing of cash registers, including EOD procedures, balancing tills and preparing daily deposits for Garda cash pick-ups.
● Resolved customer issues and supported the cashier team in handling complex transactions and returns.
● Monitored and maintained the cleanliness and organization of the front-end area, including checkout lanes and customer service desk.
● Assisted with scheduling, performance evaluations, and creating lane assignments for cashiers.
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