Customer Service Care
Resume:
Jachell Snowden
Williamsburg, VA *****
*********@*****.***
I am looking to flourish in a career in customer care. I have many years of retail and cashier experience. I have experience with Microsoft Office and I know medical terminology. I wish to attain a position with an exciting company, which displays all my clerical assets and fuels an interchanging relationship.
Authorized to work in the US for any employer
Work Experience
Front Desk Concierge
LWell - Williamsburg, VA
October 2023 to Present
• Scheduling appointments
• Calling referred patients
• Entering Patient information into Kalix platform
• Answering phones
• Calling existing patients for rescheduling
• Entering Patient data into Tebra(Kareo) platform
• Sending email and text reminders to new patients
• Using printer/scanner daily
• Using Tebra platform to schedule patients
Seasonal Sales Associate
Bath & Bodyworks - Williamsburg, VA
October 2022 to January 2023
• Deliver exceptional in-store shopping experience,
• build a highly satisfied and loyal customer base through engagement
• making product recommendations, and capturing customer information to support continued engagement with us
• support product replenishment activities that keep the store full and abundant
• assist with floor set execution window changes, visual presentation and marketing placement as needed
• deliver on our values, policies, and procedures
Cashier
Taco Bell - Williamsburg, VA
October 2015 to September 2022
• Greet customers and communicate with them to determine their orders,
• take customers’ orders, and correctly punch them into the restaurant POS,
• take payments and give change,
• assist counter staff in packing ready orders while handing them to customers,
• keep the counter area clean and organized at all times,
• Service customers’ requests and complaint,
• inform manager about any shortages of items in stock,
• count cash at the end of each shift,
• fix discrepancies according to company policies. Cashier
Marshall’s - Williamsburg, VA
November 2019 to March 2020
Answered phones and directed customer inquiries to the correct party, operated a cash register, processed all payment types, answered customer billing questions or issues, replenished storefront shelves, entered products into the store inventory system, applied price tags to products, arranged product displays, maintained an appealing shopping experience Education
Certification in MEDICAL ADMINISTRATIVE ASSISTANT
THOMAS NELSON COMMUNITY COLLEGE - Hampton, VA
March 2022 to August 2022
Bachelor's degree in HEALTH INFORMATION MANAGEMENT SOUTHERN NEW HAMPSHIRE UNIVERSITY ONLINE - Remote
May 2020 to December 2021
HIGH SCHOOL DIPLOMA
DAEGU ELEM/HIGH SCHOOL - Korea, VA
March 2006 to August 2007
Skills
• Customer Care (10+ years)
• Microsoft Office (2 years)
• KET Soft Skills Certificate (1 year)
• Windows 11 (2 years)
• National Career Readiness Certificate (1 year)
• Food Service (7 years)
• Google (5 years)
• Customer Service (10+ years)
• Clerical Experience (7 years)
• Microsoft Access (2 years)
• Google Suite (1 year)
• Cash handling (10+ years)
• Debits & credits (10+ years)
• Medical Terminology (2 years)
• Hospitality (10+ years)
• EMR systems (2 years)
• HIPAA (2 years)
• Data collection (3 years)
• POS (10+ years)
• Retail sales (7 years)
• Cash register (10+ years)
• Anatomy knowledge (2 years)
• Sales (10+ years)
• Pricing (8 years)
• Research (2 years)
• EHR systems (1 year)
• Typing
• Documentation review
Certifications and Licenses
Medical Administrative Assistant
September 2022 to September 2025
NorthStar certificate
Present
KET soft skills certificate
Present
Assessments
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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