Medical Office Administration, Patient Services, Surgery Scheduling
Resume:
Donna A. Richardson
Clinton, Maryland 20735
********@*****.***
15+ years in office management, specializing in customer service, HR, problem-solving, and goal-setting within busy professional environments
EXPERIENCE
Women OB/GYN Physicians Janet Schaffel, MD and Nancy Sanders, MD, Washington, D.C. — Practice Administrator DECEMBER 2015-JUNE 2020
Prior to practice closure due to physicians’ retirement, oversaw a staff of six front office employees, medical assistants and biller. Responsible for maintenance and overall office management. Liaison for patients, clinical office referrals, pharmacy representatives. Processed payroll.
Imershein, Birnkrant and Bonn Obstetrics and Gynecology, Washington, D.C. — Administrative Office Manager/ Director of Surgery Scheduling
2006-2015
Medical and business office management inclusive of financial planning, year-end cost accounting and tax filing. Led general staff meetings and counseled patients on surgical procedures, including procuring consents and verifying insurance coverage and coding for billing.
InforMedix, Inc., Rockville, MD — Executive Administrative Assistant to the Chairman and CEO, General Counsel and CFO 2004-2006
Working for a dynamic start-up, organized expense reporting; wrote and edited a range of documents for external stakeholders; drafted contract agreements and chaired meetings for partnerships and staff. Established the agendas and minutes for Directors and Scientific Advisory Board.
EDUCATION & CERTIFICATIONS
American College of Cardiology, Washington, D.C. — ProAssurance for NICRIC 2008
Medical Assurance Validation Number: 3540
National Notary Association, California 2002
Certified Notary Public Member Number: 15221662
SKILLS
Excellent written and verbal
communication
Exceptional attention to detail
Certified Notary Public (CA)
Personnel recruitment and training
Contract negotiation with vendors and suppliers
Budgeting & billing
Scheduling
SEC filing
Continuous Quality-Improvement Programs
Research
Creating Staff Employee Handbooks
Community liaison to physicians and hospital administrators
Mac and PC user
Quickbooks Pro, G Suite (Google docs, Numbers et al.),Microsoft Office, Excel, PowerPoint, Practice Fusion EHR, Medical Manager, Misys Tiger
LANGUAGES
English, native speaker
University of Maryland, College Park — Bachelor of Arts 1985
Studio Art (Medical Illustration)
PROJECTS
Engage! Diversity, Equity and Inclusion — Research and Personal Assistant for Professor Emerita Mamie Darlington, PhD 2001-2004
Provided administrative support, travel coordination and compiled data for statistical evaluation in a multi-year, unpublished academic project to support EDI to develop best institutional practice in retaining and engaging higher education students of all ethnic backgrounds.
REFERENCES
Available upon request
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