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Property Manager Customer Service

Location:
Minneapolis, MN
Posted:
May 29, 2024

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Resume:

**** ***** **. #***

Rockford, MN *****

612-***-****

********@*****.***

Katie Dircks

**** ***** ** #***

Rockford, MN 55373

612-***-****

TECHNOLOGY

● Yardi - rental/Section 8 housing software

● Rent Cafe - Tenant eligibility software

● Microsoft Office: Outlook, Word, Excel, Power point EXPERIENCE

Premier Housing Management - Sr. Property Manager

November 2021 - February 2023

● Qualified applicants and processed financial paperwork for Affordable Housing & Project Based Section 8 programs.

● Collaborated with non - profit agencies to provide long term housing for families and individuals in need.

● Managed all day-to-day building operations to include supervisory skills, ability to oversee multiple properties and projects, ability to read financial statements and prepare a budget

● Maintained confidentiality with all applicant information Tesoro Group — Roving Property Manager

September 2019 - November 2021

● Developed and maintained effective, professional relationships with residents, the community and owners/owner boards.

● Maintained customer service and excellent relations with residents, resident cooperatives, outside agencies and organizations.

● Walked property at regular intervals to ensure resident property rules are being followed and that the property is clean and orderly and in good maintenance condition

● Conferred with maintenance technicians concerning deferred maintenance, the operational budget, staff problems and overall maintenance related issues.

● Supervised, directed, trained and evaluated staff. Prepared yearly employee reviews

● Directed assistant manager in debt collections.

Trellis Management - Property Manager

September 2018 - October 2020

● Coordinated the marketing, applicant screening, vetting, and leasing process with prospective tenants

● Oversaw application process including coordination with various organizations and nonprofits as appropriate.

● Supersized unit turnovers in coordination with internal maintenance department and outside vendors

● Ensured prospective and current residents understand lease obligations and expectations

● Implemented and managed rent increases in a professional, timely, and diligent manner

● Facilitated monthly collection processes & oversaw escalation processes as appropriate.

● Collaborated with a staff accountant, preparing monthly financial and variance reports for owner review.

Tower Ridge - Onsite Property Manager

October - 2013 - September 2018

● Achieved goals by building consensus, engaging internal partners, and celebrating collective success.

● Hired, trained, and managed all employees on project(s).

● Provided input into the planning and development of the program.

● Managed project site safety for internal and subcontract personnel.

● Ensured site is operating effectively. maintained licensing, safety, and educational standards.

● Promoted and enforced the company's safety mantra at all times.

● Completed site reports and other paperwork on time and accurately.

● Managed vendors per request from owners

● Filed evictions

● Leased units

● Processed applications

● Followed all state and city laws

EDUCATION

Minnesota Real Estate continuing education

Low income housing program

Minnesota School of Business

Business Communication Course work, 2 years

Buffalo High School

Diploma



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