General Manager Customer Service

ROBERT B. O’HAGAN

**** ********** ***** **********, ** 60565

630-***-****-Mobile ********@*****.***

PROFESSIONAL EXPERIENCE

Critical thinking skills

Time/Organization skills

Excellent communication skills

Results oriented

Initiative-taker

Relationship builder

Strategic thinker

Client driven

WORK EXPERIENCE

7/17-Present General Manager

City Auto-Aurora, Illinois

Supervise all inside sales personnel

Streamline and implemented current sales process

Schedule route drivers and tow operators

Oversee warehouse and vehicle inventory 300,000 square feet

Utilize Pinnacle Pro system

Report directly to President and VP Operations

7/11-6/17 General Manager

CLC Lubricants-Geneva, Illinois

Responsible and facilitated all plant personnel

Scheduled route drivers and warehouse workers

Managed customer service department and staff

Overlooked Lab and research departments

Reported directly to Owners

Assistant Warehouse Supervisor

1/08-7/11 Lawson Products-Des Plaines, Illinois

Motivate, set-up daily workforce to meet productivity standards

Proficient in SMC and Exacta

Manage receiving, shipping departments, all forklift operators and warehouse personnel.

Oversee all product and put away in a timely and efficient manner, as well as ensure that we ship out 98% of the sales orders each day on average 1200-1600

Produce and report each department’s weekly productivity numbers

Interview, hire, and train all direct reports and staff in each department

Give tours of distribution center to existing and potential customers

In charge of plant safety committee

11/00-12/07 General Manager

Dynamic Car Wash Concepts-Glendale Heights, Illinois

Helped start and develop the new business and all the functions

Responsible for six outside sales representatives and eighteen service technicians

Developed and cultivated relationships with key car wash distributors

Dual focus on retaining existing and initiating new business, strong emphasis on building productive business relationships with key accounts

Coordinated and structured all customer related issues and service needs

PROFESSIONAL DEVELOPMENT

Corporate Coaching Certification

EQ-Emotional Intelligence

One Minute Manager

DiSC Communication Training

Negotiations (Getting to YES)

Time Mastery Skills Certification

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