Customer Service Services Representative

Betsy Astrid Murillo

**** * **** **.

Indianapolis, IN 46278

Phone: 317-***-****

E-mail: *************@*****.***

Skills

-Bilingual -Training new hires - Customer service

- Active listening -Judgment and Decision Making

- Attention to detail -Microsoft Word, Excel, PowerPoint

Work History

Caresource (09/2021– currently working)

Member services representative

-go over insurance claims of members and calling to resubmit claims

-going prior authorization and explaining what is needed, appeals and approvals if needed

-explaining benefits for members and updating demographics

Carrington Mortgage Services (09/2017 – 09/2021)

Bankruptcy Customer Service Specialist

-explained the account when the bankruptcy is closing and the process it goes through

- being able to go over missing documents that in loan modification

- explaining documents being filed on the account for being behind in payments

St. Vincent-Primary Care Center (8/2015 - 09/2017)

-going over insurance coverage

-setting appointments for member

-interpreting calls and

Education

Brownsburg High School

- attended and graduated

Reference

Blanca Pastor 317-***-****

Michelle Espinosa 317-***-****

Yanely Penate 317-***-****

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