Customer Relations Assistant Manager

Kathy Rasch

Milford, CT ***** 203-***-**** ************@*****.*** WWW: Bold Profile

Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Well organized administrative professional bringing excellent multitasking abilities developed over eighteen years of customer relations experience.

Commended for consistently going above and beyond in supporting franchisees and vendors.

An analytical problem solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relations aptitude and relationship-building skills.

Skills

Exceptional communication

Strong empathy

Detail Oriented

Computer Skills

Teamwork and Collaboration

Money handling abilities

Customer Relations

Calm and Professional Under Pressure

Work Prioritization

Problem Resolution

POS Systems and Ordering Platforms

Microsoft Exchange

Work History

Guest Advocate, 11/2022 - Current

Target – Orange, CT

Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.

Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.

Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.

Assistant Manager, 07/2021 - 11/2022

Duchess Restaurants – Milford, CT

Supervised day-to-day operations to meet performance, quality, and service expectations.

Maintained clean, safe, and organized store environment to enhance customer experience.

Developed strong working relationships with staff, fostering positive work environment.

Improved customer satisfaction by addressing and resolving complaints promptly.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Coordinator II, 07/2003 - 02/2020

Franchise World Headquarters – Milford, CT

Review owner's accounts, including past and present orders, royalties and accounting ledgers.

Assisted Franchises with vendor, equipment, and tracking issues.

Supervised over 600 stores in US and Canada, while providing excellent customer care to franchisees and managers.

Managed filing systems for electronic and hard copies.

Improved team productivity with regular communication and progress updates, fostering collaborative work environment.

Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Gathered and organized materials to support operations.

Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Education

Bachelor of Science: Business Administration, 12/2022

Bay Path University - Longmeadow, MA

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