Technical Support Customer Service
Resume:
ANCY CHERUMANI
Email: ********@*****.***
Mobile: +1-937-***-****
Address: *** ***** ******* ****** **, Marysville, OH, 43040
OBJECTIVE
Teamwork is one of my main objectives where I can use my considerable skills and experience to benefit a progressive company.
SUMMARY
●Change Deployment in JP Morgan Chase (Accenture Services Private Limited).
●4 months of service desk experience in Verizon Technologies (Accenture Services Private Limited).
●15 months of professional experience in HCL as Technical Support Officer
●15 months of Customer Service experience in Spinach Technologies
PROFESSIONAL EXPERIENCE
RVS CNC Private Limited
September 2023 – March 2024
Responsibilities
Provide technical support to customers and employees.
Handle technology duties such as software installation, troubleshooting and maintaining computer health.
Respond to phone calls, emails, live chats and other communications.
Handle customer complaints, information queries, technical support and customer service.
Accenture Services Private limited:
Projects Worked:
Banking Application Production Support (DEPLOYMENT) at JP Morgan Chase
(Apr 2012 – Nov 2012)
Responsibilities:
●Worked on Enterprise Change Management System.
●Implementing and deploying the changes in the given environment.
●Worked on Windows and UNIX Servers
●Remote accessing the servers in order to modify the given part of environment.
●Successfully Implemented important applications like BAM, VPC, I Vault, PNC & PRPC
●Minimizes the impact of change-related incidents and improves day-to-day operations.
●Documenting and tracking the changes through the Enterprise Change Management system.
●Understanding the Risk level and Urgency of the Change.
●Provided proper communication with the Client and requestor while implementing the changes.
●Prepared forms for Capacity Planning.
SERVICE DESK SPECIALIST at VERIZON TECHNOLOGIES
August 2011-November 2011
Responsibilities:
●worked for the client Verizon -IT Helpdesk.
●Provide remote support to US employees
●Supported vpn issues
●Troubleshoot for Hard token and Soft token related queries
●Installation and configuration of vpn client in desktop, laptop, blackberry, Android, iphone and ipad
●Installation and configuration of hard token in desktop, laptop, blackberry, Android, iphone and ipad
●Installation and configuration of soft token in desktop, laptop, blackberry, Android, iphone
and ipad
Setup Wireless Access Points for the customers and troubleshoot working Wi-Fi networks
Monitoring the internet connectivity and configuring local area connection and wireless network connection
Installation and un-installation of Internet Explorer
Installation and configurations of email client like Outlook
Installation and configuration of same time (type of IM used for Verizon employees)
Supported Operating systems like Windows Xp and Windows 7.
Handled administration rights to the user's computer.
Maintaining the Technical Documents
TECHNICAL SUPPORT OFFICER at HCL TECHNOLOGIES LTD, Chennai – February 2010 – July 2011.
Responsibilities:
Provide remote support to UK Based customers.
Troubleshoot network connectivity issues in Home network or Home-office networks remotely.
Troubleshoot internet connectivity issues.
Configure firewall that is available in customer’s routers. Configure repeaters for the routers.
Setup Wireless Access Points for the customers and troubleshoot working Wi-Fi networks.
Support firmware upgrade issues.
Supported wide ranges of routers like Belk in, Net gear, 2-Wire, BTHOMEHUB.
Supported networking Windows Endpoints (Right from Win 98SE till Win 7) and had to configure routers to connect gaming devices like X-box to the internet.
Installation and Configuration of Gaming consoles like PS3, X-Box Live & Nintendo
Gained good understanding of ADSL architecture and RADIUS authentication, which enables a successful connection to the internet.
Installation and un-installation of Internet Explorer.
Creating, deleting & modifying users & groups.
Monitoring the ISP Leased line.
Installation and configurations of email client like Outlook, Outlook Express, Windows Mail, and Mac Mail.
Supported Operating systems like Windows Xp, Windows Vista, Windows 7.0 and Apple Macintosh.
Maintaining the Technical Documents.
Maintaining assets and co-coordinating with different Vendors.
Configuration of I-phone to connect with home network, Wi-Fi zone or other hotspots.
Managing remote administration using remote desktop sharing, and fixing the issues online.
SERVICE DESK SPECIALIST at VERIZON TECHNOLOGIES
August 2011-November 2011
Responsibilities:
●worked for the client Verizon -IT Helpdesk.
●Provide remote support to US employees
●Supported vpn issues
●Troubleshoot for Hard token and Soft token related queries
●Installation and configuration of vpn client in desktop, laptop, blackberry, Android, iphone and ipad
●Installation and configuration of hard token in desktop, laptop, blackberry, Android, iphone and ipad
●Installation and configuration of soft token in desktop, laptop, blackberry, Android, iphone
and ipad
Setup Wireless Access Points for the customers and troubleshoot working Wi-Fi networks
Monitoring the internet connectivity and configuring local area connection and wireless network connection
Installation and un-installation of Internet Explorer
Installation and configurations of email client like Outlook
Installation and configuration of same time (type of IM used for Verizon employees)
Supported Operating systems like Windows Xp and Windows 7.
Handled administration rights to the user's computer.
Maintaining the Technical Documents
CUSTOMER RELATIONAL OFFICER at SPINACH TECHNOLOGIES (P) LTD, September 2008 – December 2009.
Responsibilities:
Provide remote support to US Based customers.
Maintaining database for Interest rates, Percentage for the total debt amount.
Reducing the total amount of debt by debt consolidation system.
Maintaining the database and documents for the customers who have been enrolled.
Maintaining assets and co-coordinating with different Vendors
CERTIFICATION
Completed ITIL V3 Foundation 2011
ACADEMIC CREDENTIALS
●B. E, Computer Science Engineering (CSE) (2004-2008)
VEL Tech Engineering College
●Higher Secondary Education (2003-2004)
Sacred Heart Higher Secondary School.
●S.S.L.C (2001-2002)
Sacred Heart Higher Secondary School.
PROJECT PRESENTED
Project Title: Distributed cache update for DSR
Company: Adhityaa info media solutions, Chennai.
Duration: 6 Months
Abstract: The objective of the project is to proactively disseminating the broken link information to the nodes using cache update algorithm.
SEMINARS ATTENDED
●Personality Development by - Mr. Joseph, H.O.D of VEL Tech Egg College.
●Managerial Skills by – Mr. Samuel Johnson, M.B.A Department, Karunya University.
INDUSTRIAL TRAINING
●Underwent a 15 days training in Cosmo soft, Kodambakkam regarding the basic Concept of Visual Basic.
PERSONAL SKILLS
●Ability to work in a fast-paced, dynamic and team-oriented environment. Excellent communication and interpersonal skills with aptitude for learning and creativity.
●High learning curve with the ability to grasp new tools and technologies with ease.
●Good Team Player.
EXTRA CURRICULAR ACTIVITIES
●Active participation in College Symposium activities by being part of various committees and Coordinating with them to conduct the Symposium successfully.
●Active Participant in YRC, NSS and ROTRACT Club.
●Served as a School Pupil Leader.
ABOUT ME
Name : Ancy Cherumani
Father’s Name : Cherumani. K
Mother’s Name : Vasantha. C
Nationality : Indian.
Date of Birth : 11th May 1987.
Hobbies : Reading books, Dancing.
Languages Known : Tamil, English.
Work Authorization. : EAD (c9 category)
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