Customer Service Operations Supervisor

Theresa Szufel

Advantage Massage Therapy, Inc Belleview, FL 34420

***************@*****.***

* ***-352-***-**** h 1-352-***-**** c

Work Experience

Remote Customer Service/Vipcare Helpdesk

Endicott Communications/Ansafone - Ocala, FL

November 2021 to Present

Remote customer service agent providing answering services to various medical hospitals, facilities, and physicians. Providing office hour messaging and emergency services and paging services. Vipcare helpdesk inbound and outbound calls. Help in medical office scheduling, and referrals, prescription refills, and triage calls . Pharmacy outreach programs.Customer resolution specialist. Electronic scheduling, e clinical works.Patient intake and new patient verification. Customer retention. Empathetic customer service. Healthcare background. Multiple data entry programs. HIPPA compliance. Medicare and Private insurance knowledge.

Massage Therapist

Advantage Massage Therapy, Inc - Ocala, FL

June 1999 to Present

Performing Medical Massage in an outpatient setting. In charge of patient billing, insurance verification,resolution of issues, patient scheduling, and treatment of patients. Multiple data entry programs. SOAP notes. HIPPA compliance. Medicare and private insurance knowledge. IT Office Operations Supervisor US Census Bureau

US Census Bureau- Ocala, FL

February 2020 to November 2020

In charge of supporting the local office ACO in the 2020 Census in the role of IT Office Operations Supervisor. Performed IT tech support to office staff and Field Operations. Including and not limited to offering customer service while navigating staff through technical issues that may arise. Supported the IT Manager. In charge of established training materials related to various IT staff and upcoming operations. Daily use of various computer programs, including government secured sites, as well as, Excel and Word . Customer resolution of IT concerns. Scheduling of IT staff. In bound and out bound call center IT experience. Multiple computer and software experience. Data entry of multiple streams of data. Massage Therapist - Independent Contractor

Better Health Chiropractic - The Villages, FL

May 2016 to October 2018

Performed medical massage within a Chiropractic clinic. In charge of patient billing, patient therapy and patient issue solving in a therapy environment. SOAP notes . Clinical Assistant/ Massage therapist

Advanced Physical Therapy - Ocala, FL

June 2013 to September 2014

Responsibilities Assist the Physical Therapist in patient treatments and exercise programs as related to rehab. Data entry of patient care.

Massage Therapist/ PT Tech

Advantage Massage Therapy, Inc - Ocala, FL

November 2002 to 2004

Performed medical massage Performed various modalities related to physical therapy Aided in patient exercise routines.Data entry of patient care.

Massage Therapist/ Chiropractic Assistant

Belleview Chiropractic - Belleview, FL

July 2001 to March 2002

In charge of setting up various modalities, and carrying out various modalities on patients Performed medical massage.Data entry of patient care. Resolution of patient issues. PT tech

Mid-Florida Physical Therapy - Ocala, FL

January 1997 to April 2001

PT Tech In charge of patient relations in satellite clinics Handled billing, insurance, and scheduling of patients in satellite clinics In charge of patient set-ups Performed various modalities Licensed Massage Therapist

Community Adult Education & Technical Center - Ocala, FL September 1998 to June 1999

Knowledge of basic Swedish Massage and wellness massage Practical clinical knowledge of effluerage, petrissage, tapotement, friction massage, ROM, and TP therapy Use of allied modalities Neuromuscular reprogramming Spa treatments

Department Manager K3/K6

Books-A-Million - Ocala, FL

June 1994 to December 1996

Marketed Hallmark merchandise (K3) and sideline merchandise (K6) Maintained cash flow Monitored and processed inventory Interpreted schematics and implemented marketing strategies. Customer service resolution of any issues. Customer order intake and processing. Cash handling. Microbiologist

Kendall Professional Medical Products - Ocala, FL

October 1995 to 1996

Department Head for the microbiology and chemistry laboratory Performed various microbial and chemical analysis of products produced Performed LAL testing of sterile products Monitored environmental testing Verified and validated tests on products for release Maintained general laboratory functions .In charge of data entry of samples and processing. Education

Real Estate

Community Adult Education & Technical Center- Ocala, FL June 1999 to June 2002 Associates of Science in Medical Assisting and Medical Office Technology Webster College- Ocala, FL March 1997

Bachelor's of Science in Microbiology and Cell Science University of Florida - Gainesville, FL December 1992 Associate of Arts in Biology

Central Florida Community College- Ocala, FL May 1988 Skills

Inbound and Outbound Remote Call Center Experience

Medical Office Scheduling

ECW

Microsoft Office

Research and Development

Front Desk

Customer Service

Data Entry

Prescription Data Entry

Pharmacy Outreach program

VIP Helpdesk

Medical Terminology

Computer Literacy

Office Experience

Medical Billing

Laboratory experience

Sales Experience

IT Census Bureau computer certifications

Massage therapy certifications and License

Independent worker

Team player

Electronic medical records

Customer/patient resolution

Customer empathy support

Insurance verification

Patient intake

HIPPA knowledge

Microsoft excel

Microsoft Teams

Outlook

Patient Confidentiality

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